Track Apps missing after SYNC software update

13Shelby

New Member
Established Member
Joined
Jul 21, 2012
Messages
33
Location
Pasadena,CA
When my 2013 GT500 was in for a service/oil change AND a SYNC software update, it appears the "Track Apps" option has literally disappeared from the menu in the "Gauge Mode" in the information display. :fm: Has anyone seen or heard of this happening? I'm at a loss to explain how this is even possible. Any thoughts? I know I can take it back to the dealership, but can that be avoided ?? Thanks for any input.
 

usmotox

Living the Dream!
Established Member
Joined
Sep 23, 2012
Messages
1,278
Location
Maple Hill, NC
First I have heard of this or the sync update. Hope it goes well getting all back to normal. Perhaps (and I am just kidding) you have the wrong color stripes :) Good luck will watch for the outcome!
 

1TUF14SHELBY

Member
Established Member
Joined
Dec 18, 2012
Messages
152
Location
Minnesota
You sure you are using same key? One of mine was never programmed or whatever needs to be done and it's missing the track apps. Other key everything shows up.
 

13COBRA

Resident Ford Dealer
Established Member
Premium Member
Single Barrel Sirs
Joined
Jun 4, 2012
Messages
22,319
Location
Missouri
Are you sure you're going through the menu correctly? I know it may sound stupid, but I just updated the SYNC on my car yesterday, and I just went and checked and it's still there.
 

usmotox

Living the Dream!
Established Member
Joined
Sep 23, 2012
Messages
1,278
Location
Maple Hill, NC
Do you have the TSB sync update number or what was the reason for it to be done? We had serious sat. reception issues and they replaced the antenna which seems to have fixed that issue. Replace both the crank and cam sensor all else has been great.
 

13COBRA

Resident Ford Dealer
Established Member
Premium Member
Single Barrel Sirs
Joined
Jun 4, 2012
Messages
22,319
Location
Missouri
Do you have the TSB sync update number or what was the reason for it to be done? We had serious sat. reception issues and they replaced the antenna which seems to have fixed that issue. Replace both the crank and cam sensor all else has been great.

I'm not sure why there was an update. My service manager told me there was, so I had him go ahead and update my car.
 

usmotox

Living the Dream!
Established Member
Joined
Sep 23, 2012
Messages
1,278
Location
Maple Hill, NC
I'm not sure why there was an update. My service manager told me there was, so I had him go ahead and update my car.
Thanks, As said above you do have a primary key and a secondary but everything in our car works with both keys except programming. If you do the MY Key app then one turns all on and the other is basically a limp mode or valet key I think so look with both keys??
 

ArabianOak

Well-Known Member
Established Member
Joined
Sep 27, 2011
Messages
3,577
Location
Kane County IL
This happened on my SHO...except my Navi stopped working. Go into the car menu and do a hard reset. You can do this through the touch screen on the radio. Click on settings (I think) and then find the hard reset option.

Good luck and let us know...
 

Norton

Long-time SVT Enthusiast
Established Member
Joined
Dec 11, 2012
Messages
3,167
Location
Colorado Springs, CO
You sure you are using same key? One of mine was never programmed or whatever needs to be done and it's missing the track apps. Other key everything shows up.
+1.

I'm not sure why there was an update. My service manager told me there was, so I had him go ahead and update my car.
Any idea if there's a way for those of us who prefer not to visit the local Ford dealer to do the update. (Can we download and install it ourselves...?)
 

13COBRA

Resident Ford Dealer
Established Member
Premium Member
Single Barrel Sirs
Joined
Jun 4, 2012
Messages
22,319
Location
Missouri
Any idea if there's a way for those of us who prefer not to visit the local Ford dealer to do the update. (Can we download and install it ourselves...?)

I'll ask in the morning...but I really don't think so.
 

GOTSVT?

This Is Absolution
Established Member
Joined
Mar 16, 2006
Messages
13,455
Location
1320
Will I get the snake instead of the running horse for start up display? (Early 14 ) for update?
 

GOTSVT?

This Is Absolution
Established Member
Joined
Mar 16, 2006
Messages
13,455
Location
1320
I'm trading it in!
I need the cobra








This post is purely sarcasm.......even though I'd rather the cobra :smmon:
 

13COBRA

Resident Ford Dealer
Established Member
Premium Member
Single Barrel Sirs
Joined
Jun 4, 2012
Messages
22,319
Location
Missouri
I'm trading it in!
I need the cobra








This post is purely sarcasm.......even though I'd rather the cobra :smmon:

I don't recall the members name...but there was a guy that about traded his to get the Cobra.
 

VRYALT3R3D

Show me your Members
Established Member
Joined
Jan 23, 2012
Messages
6,379
Location
Toronto, ON
How does a SYNC software update effect the instrument cluster gauges like Track Apps? I thought Sync updates only the nav's software?

Maybe you should try to disconnect the battery and reconnect it after a few minutes. See if that does anything.....
 
Last edited:

Users who are viewing this thread



Top