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Old 08-11-2009, 11:21 PM   #1 (permalink)
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What real customer service is (Bruce and Steve)

I have been slowly putting together my full rear set up from Bruce. Last week I ordered a few pieces and one of them was the delrin read diff support. Monday (actually Sunday night, monday morning) I was looking over my parts list for the gear change I am having done this weekend and somehow I forgot I ordered the rear bushing so I ordered it again. I look at my email Monday afternoon and there is an e-mail from Steve saying they noticed I already ordered one and just wanted to make sure i needed another one. Of course I did not and sent him an e-mail back, saying i made a mistake. Not 20 minutes later I had the money returned to paypal and a follow up e-mail telling me they took care of it. Thats service! Thanks Bruce and Steve.
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2001 mineral grey cobra. Built motor, BIG cams, 4.10's, spray, susp and brake stuff.

Aug 1st, 2010- f1 procharger, built t-56, mcleod twin disk, glenns sumped tank, aem meth kit, weldon db2025, 305/35/18 r888's, etc.

add 05' 9 thread, fully ported heads (310cfm@450) with 1mm oversized valves (intake and exhaust), titanium reatainers and comp springs to the list. On top of those will be a NA SVT Ported short runner intake.
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Old 08-12-2009, 08:23 AM   #2 (permalink)
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Good to know. I've been planning an upgrade with his components when I get a gear change. I'd love to hear some feedback once everything is in.
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Old 08-12-2009, 08:46 AM   #3 (permalink)
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Quote:
Originally Posted by 1badblownstang View Post
I have been slowly putting together my full rear set up from Bruce.
Do they have a website? I'm almost ready to start ordering parts for my rear end gear swap and would love to see what kind of prices they are offering before ordering.

Thanks,

Adam
____________________________________

1999 Mustang Cobra Coupe #702 of 4040
Mods: MGW Shifter | Flowmaster 40 series Mufflers | JTL Cold Air Induction | 4:10 FRPP Gears | Spec Stage 1 Clutch | SCT Handheld Tuner w/Custom Tune from americanmuscle.com | Subframe Connectors

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2000 Ford Mustang GT 5 Speed | 2001 Ford Mustang Cobra Coupe #2370 of 3867 | 1995 Ford Mustang GT 5 Speed


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I've given my car plenty of fist mods, finger mods and foot-to-the-balls mods over the years.
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Old 08-12-2009, 08:50 AM   #4 (permalink)
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If you are talking about Bruce and his FullTiltBoogie IRS stuff, he is top notch. I had the opportunity to meet him last year at VIR and Bruce is a great guy. Goes by AC427Cobra on here.

I also run some of his bushings in the IRS of our 99.

-Kevin
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Old 08-12-2009, 09:12 AM   #5 (permalink)
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Originally Posted by Adam01Snake View Post
Do they have a website? I'm almost ready to start ordering parts for my rear end gear swap and would love to see what kind of prices they are offering before ordering.

Thanks,

Adam
Full Tilt Boogie Racing Homepage

I have heard a LOT of good feedback about them. Both in customer service and in product quality. When I finally get ready to redo the rear end in mine, I hope to add some of their components.

-James
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Old 08-12-2009, 10:43 AM   #6 (permalink)
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I recently had Bruce's kit installed along with a set of 4.30's

All I can say is WOW!!

The car is completely different now, much more stable and predictable, no loss in ride quality and alot less wheelhop, I still have the MM IRS brace (03 Cobra Style) to go in and I'm hoping this will fix up the last of the wheelhop .

Unfortunately the Motive 4.30's failed after 3 weeks of use, my shop says the metal hardening didn't take, so I'm swapping in some Richmond gears and chasing Motive for a warranty replacement which I will sell here.

I also had 1" H&R spacers put on, I have pics of before and after, I'll try and get them up, I think it looks good.

Also had Billetflow IRS brace added at the same time..

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Old 08-12-2009, 12:17 PM   #7 (permalink)
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I wouldn't deal with anyone else. They know what customer service is.
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Old 08-12-2009, 02:48 PM   #8 (permalink)
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Bruce is awesome. There is a sticky with prices pics and everything else in the market for Cobra suspension.

Canuck, go with the Ford gears.
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Old 08-19-2009, 12:41 AM   #9 (permalink)
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Bruce is awesome. There is a sticky with prices pics and everything else in the market for Cobra suspension.

Canuck, go with the Ford gears.
Thanks I did end up with FRPP gears
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Old 08-19-2009, 09:33 AM   #10 (permalink)
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Motive makes the gears for FRPP
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Old 08-19-2009, 11:09 AM   #11 (permalink)
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I can't win can I ..at least this time the shop supplied them, and they haven't sat in my place for a year while the warranty wears off...
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Old 08-19-2009, 02:31 PM   #12 (permalink)
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Motive are some of the best out there, I am surprised you had an issue with the first one. I have had several sets of Motive/FRPP gears in my car with no issues.
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Old 08-19-2009, 05:59 PM   #13 (permalink)
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I thought someone else made the Ford gears. My 4.30s had the right part number but came in a weird box.
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Old 08-19-2009, 06:15 PM   #14 (permalink)
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Maybe the different ratios are made by different people? We had a thread on this a year or two ago. My 3.55s came from Ford in a Motive box.
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