Results 1 to 20 of 20
  1. #1
    Crazy SVT Poster mgmustang1's Avatar
    Join Date
    August 2004
    Location
    NJ
    Posts
    782

    No call back or emails back-disappointed in VMP

    no email or call back, im disappointed. could be the last i order from vmp. sent an email last Thursday, then called monday spoke with bill and still no return call from justin on a re-tune.

    2010 Shelby GT500 TVS-Tuned by Lund
    2006 Ford F250
    2003 Svt Cobra anniversary #666
    (dynojet 624hp 585tq @19#'s)
    Tuned by jon lund

  2. #2
    Crazy SVT Poster 2nd2none's Avatar
    Join Date
    June 2011
    Location
    San Diego
    Posts
    480
    Quote Originally Posted by mgmustang1 View Post
    no email or call back, im disappointed. could be the last i order from vmp. sent an email last Thursday, then called monday spoke with bill and still no return call from justin on a re-tune.
    best bet is to contact BJ ([email protected]). He seems to be the Customer Service guy there and seems to get back to people asap

  3. #3
    Crazy SVT Poster mgmustang1's Avatar
    Join Date
    August 2004
    Location
    NJ
    Posts
    782
    he told me to contact justin. so thats what i tried to do.

  4. #4
    Authorized Vendor VNMOUS1's Avatar
    Join Date
    November 2005
    Location
    Central Florida
    Posts
    2,764
    Quote Originally Posted by mgmustang1 View Post
    he told me to contact justin. so thats what i tried to do.
    Shoot me your info again (along with your screen name so I know who you are)

    Also paste your original email in it so I see exactly what you need.

    Sent from my MB855 using Tapatalk 2

    BJ McCarty
    VMP Tuning
    (321) 206-9369 x 112
    Cellular (from cell only) **BJVMP (send)
    [email protected]

    2007 GT500
    VMP TVS Powered. 720RWHP/697RWTQ. [email protected]

  5. #5
    Crazy SVT Poster slowbra1's Avatar
    Join Date
    October 2011
    Location
    earth
    Posts
    399

    Idea

    Quote Originally Posted by mgmustang1 View Post
    no email or call back, im disappointed. could be the last i order from vmp. sent an email last Thursday, then called monday spoke with bill and still no return call from justin on a re-tune.
    Justin is very difficult to get a hold of, it is frustrating he never completed my re-tunes either that was in April he did send me a 91 and a 100 but never re-tuned my 93 tune as promised, so I have pretty much given up on VMP.

  6. #6
    Crazy SVT Poster mgmustang1's Avatar
    Join Date
    August 2004
    Location
    NJ
    Posts
    782
    Send VNMOUS1 a Pm. He might be able to help you get a hold of Justin.

  7. #7
    Authorized Vendor VNMOUS1's Avatar
    Join Date
    November 2005
    Location
    Central Florida
    Posts
    2,764
    Quote Originally Posted by mgmustang1 View Post
    Send VNMOUS1 a Pm. He might be able to help you get a hold of Justin.
    Mgmustang1.... Glad we got in touch.
    Thanks.

    Bj


    Sent from my MB855 using Tapatalk 2

  8. #8
    The-Wigg / EpicProto Proto's Avatar
    Join Date
    May 2010
    Location
    Goldsboro, NC
    Posts
    2,002
    x2 on giving up

    ____________________________________________

    PSN: The-Wigg
    XBL: EpicProto

  9. #9
    Crazy SVT Poster mgmustang1's Avatar
    Join Date
    August 2004
    Location
    NJ
    Posts
    782
    I would say call him in the beginning of the week,monday or tuesday. He did come through for me. Hope you don't try getting a hold of Lund, lol.

  10. #10
    110 octane 1HUBCAP's Avatar
    Join Date
    July 2007
    Location
    Al
    Posts
    625
    Quote Originally Posted by VNMOUS1 View Post
    Mgmustang1.... Glad we got in touch.
    Thanks.

    Bj


    Sent from my MB855 using Tapatalk 2
    BJ,you have an email.
    1966 Fairlane 500 Convertible
    2011 Sterling Grey 5.0 GT TVS,JMS tuned, Auto..
    1986 GN
    2013 FX2 Crew ecoboost,"PNYTOWR"

  11. #11
    Authorized Vendor VNMOUS1's Avatar
    Join Date
    November 2005
    Location
    Central Florida
    Posts
    2,764
    Quote Originally Posted by 1HUBCAP View Post
    BJ,you have an email.
    Just want to make sure I saw your email....what email name am I looking for? Actually...just resend and mention Hubcao so I know it's you.

    bj

  12. #12
    110 octane 1HUBCAP's Avatar
    Join Date
    July 2007
    Location
    Al
    Posts
    625
    Quote Originally Posted by VNMOUS1 View Post
    Just want to make sure I saw your email....what email name am I looking for? Actually...just resend and mention Hubcao so I know it's you.

    bj
    Just re sent it. The car in question is a 2011 GT Auto..I included my order i.d.

    Thanks James

  13. #13
    Authorized Vendor VNMOUS1's Avatar
    Join Date
    November 2005
    Location
    Central Florida
    Posts
    2,764
    Quote Originally Posted by 1HUBCAP View Post
    Just re sent it. The car in question is a 2011 GT Auto..I included my order i.d.

    Thanks James
    Responded with all the info that is necessary to give you the proper feedback to your question.

    bj

  14. #14
    Authorized Vendor VNMOUS1's Avatar
    Join Date
    November 2005
    Location
    Central Florida
    Posts
    2,764
    Quote Originally Posted by Proto View Post
    x2 on giving up
    Sent you a PM so you can please fill me in on the details of your experience.

    Quote Originally Posted by slowbra1 View Post
    Justin is very difficult to get a hold of, it is frustrating he never completed my re-tunes either that was in April he did send me a 91 and a 100 but never re-tuned my 93 tune as promised, so I have pretty much given up on VMP.
    Didn't you sell your TVS? I was copied on multiple emails between you two. Saw revisions go through and there was no revision needed on two of the three of them. Sorry your experience wasn't in line with most.

    bj

  15. #15
    110 octane 1HUBCAP's Avatar
    Join Date
    July 2007
    Location
    Al
    Posts
    625
    Quote Originally Posted by VNMOUS1 View Post
    Responded with all the info that is necessary to give you the proper feedback to your question.

    bj
    Nevermind.
    Last edited by 1HUBCAP; 06-21-2012 at 08:55 PM.

  16. #16
    Crazy SVT Poster slowbra1's Avatar
    Join Date
    October 2011
    Location
    earth
    Posts
    399

    Wink

    Quote Originally Posted by VNMOUS1 View Post
    Sent you a PM so you can please fill me in on the details of your experience.



    Didn't you sell your TVS? I was copied on multiple emails between you two. Saw revisions go through and there was no revision needed on two of the three of them. Sorry your experience wasn't in line with most.

    bj
    No that was me not Proto, I took a deposit on the TVS and waited 5-6 weeks for the person to pay me in full he never came through with the dough, so I still have my TVS, I sent Justin data logs and never heard a word from him.

    So its a frustration thing for me, Justin seemed very disinterested after my purchase, I do realize he is busy, on the other hand I was an actual paying customer.

    So I'm left with a 50/50 experience, you = easy to deal with and responsive.

    I hope that helps as far as feed back, I would like it if Justin would have looked over my logs and see if any revision was necessary.

  17. #17
    The-Wigg / EpicProto Proto's Avatar
    Join Date
    May 2010
    Location
    Goldsboro, NC
    Posts
    2,002
    My tvs is still alive and kicking. Still just waiting to find the right tuner to do me a solid tune for the tvs, 72's, vmp tb, jlt intake, and o/r x. I've missed out on this years entire season because of this. As you can imagine, thats pretty frustrating

  18. #18
    Authorized Vendor VNMOUS1's Avatar
    Join Date
    November 2005
    Location
    Central Florida
    Posts
    2,764
    Quote Originally Posted by Proto View Post
    My tvs is still alive and kicking. Still just waiting to find the right tuner to do me a solid tune for the tvs, 72's, vmp tb, jlt intake, and o/r x. I've missed out on this years entire season because of this. As you can imagine, thats pretty frustrating

    Got your email. I'll respond this eve. Thanks for the help.

    bj

  19. #19
    SVT God DSG2003Mach1's Avatar
    Join Date
    April 2004
    Location
    Central Fl
    Posts
    2,296
    add me to the list...

    emailed justin back on the 5th for an updated tune, to let me know what I owed after using the balance of my gift certificate...nothing. Emailed sales and another address I had on the 18th with a copy of the email stating that I was trying to start the car on the 20th and still nothing. Im not sure if you wanna say luckily or unluckily but the we had some major issues and cant start the car yet but if I was sitting here with a non-running car because of no tune Id be livid right now
    03 Mach 1 - 10.1:1 aluminator, cams, D1, magnum T56, built rear etc...
    12 FX2 F150 - ecoboost, super crew

  20. #20
    Authorized Vendor VNMOUS1's Avatar
    Join Date
    November 2005
    Location
    Central Florida
    Posts
    2,764
    Quote Originally Posted by DSG2003Mach1 View Post
    add me to the list...

    emailed justin back on the 5th for an updated tune, to let me know what I owed after using the balance of my gift certificate...nothing. Emailed sales and another address I had on the 18th with a copy of the email stating that I was trying to start the car on the 20th and still nothing. Im not sure if you wanna say luckily or unluckily but the we had some major issues and cant start the car yet but if I was sitting here with a non-running car because of no tune Id be livid right now
    email me your details

    [email protected]

    by the way...did you call VMP?? (answer this in your email too because I won't come back and check here for the answer)

    Thanks

    bj

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •