I've been asking around in my area, and nobody wants to touch them; not even the FORD dealership. I asked my Porsche dealership if they could mount tires on carbon fiber wheels since the 911 Exclusive has carbon fiber wheels. They said, "no problem." So, I'll be going to my Porsche dealer to get my R's tires mounted and balanced. They're actually looking forward to it coming in. haha
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- Thread starter Blinkwow74
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I've been asking around in my area, and nobody wants to touch them; not even the FORD dealership. I asked my Porsche dealership if they could mount tires on carbon fiber wheels since the 911 Exclusive has carbon fiber wheels. They said, "no problem." So, I'll be going to my Porsche dealer to get my R's tires mounted and balanced. They're actually looking forward to it coming in. haha
So I picked my car up last Friday...5 July. Parked my car in the garage then on Tuesday morning I started my car and was alerted my left rear tire was at 15 psi... of course I was like wtf.. so I checked the tire and couldn’t find a puncture anywhere. I called My dealership and they said there was nothing they could do because they won’t touch a carbon fiber rim ???? So they said you probably punctured it some time after you left the dealership... we recommend you take it to a specialty rim shop.... so i took it to this place called RimTyme and they pulled the wheel off and couldn’t find anything wrong, until they sprayed some windex on the tire stem.... it started to bubble up at the base of it. They said they didn’t want to mess with the tire stem because they didn’t have a replacement tire stem and worried they might damage the carbon fiber rim. So took it back to my dealership and they again said we can’t help you please take it to this other ford dealership. Took it there and they said they think the rim needs to be replaced and they emailed ford warranty. They notified them that the dealership that received the vehicle needs to be the one that deals with this issue because it should have been discovered during the delivery inspection....
So told my dealership this and they said sorry we can’t do anything for you. WTF!!!! $72k for a car.... why the f would I do anything to the tire stem what would I gain.... this is obviously a warranty issue... am I wrong? There is not a single scratch or rock chip on this rim so I’m not sure what the problem is with them fixing this...
So told my dealership this and they said sorry we can’t do anything for you. WTF!!!! $72k for a car.... why the f would I do anything to the tire stem what would I gain.... this is obviously a warranty issue... am I wrong? There is not a single scratch or rock chip on this rim so I’m not sure what the problem is with them fixing this...
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Interesting dilemma... If it was a tire, then it's covered by the tire manufacture, but if it's leaking at the stem or rim (most likely the stem needs replaced) then it is a Ford problem. It is sad Ford is blemishing your experience, the issue should be escalated to regional and the complaint should be that Ford should not sell a car they don't have service procedures for regarding every aspect, especially the tire replacement. It's hard for me to imagine a dealer can be SVT certified and refuse to service the tires/wheels of the car.
Also, I simply used discount tire to replace my Michelins and I even installed a larger size tire, and they did not even flinch as I informed them they were CF wheels with replacement cost 6k/ea. They said they are insured and bonded and responsible for not damaging the whole car, let alone wheels and regularly work on much more expensive exotics. They said they would make sure an experienced tech gets assigned to my job and it's no big deal. Process went smoothly.
Certainly the right of a random shop to not want the responsibility after being informed they are more expensive than most, but it's ridiculous that people act like it's rocket science, especially Ford dealers. I believe if you get to regional they will correct the selling dealer's mistake and it will be resolved easily. If it's not, since your not the first with this issue, then you should be generating a warranty repair paper trail at these dealers where you have it in writing they refuse to service the valve stem and contact these lawyers and look into a class action suit about servicing the wheels on our cars:
Shelby GT350 Mustang Owners File New Class-Action Lawsuit Against Ford for Fraud and Breach of Warranty Claims Relating to Limp Mode Defect | Hagens Berman | National Class Action Litigation Firm based in Seattle, WA
Pretty simple.
Also, I simply used discount tire to replace my Michelins and I even installed a larger size tire, and they did not even flinch as I informed them they were CF wheels with replacement cost 6k/ea. They said they are insured and bonded and responsible for not damaging the whole car, let alone wheels and regularly work on much more expensive exotics. They said they would make sure an experienced tech gets assigned to my job and it's no big deal. Process went smoothly.
Certainly the right of a random shop to not want the responsibility after being informed they are more expensive than most, but it's ridiculous that people act like it's rocket science, especially Ford dealers. I believe if you get to regional they will correct the selling dealer's mistake and it will be resolved easily. If it's not, since your not the first with this issue, then you should be generating a warranty repair paper trail at these dealers where you have it in writing they refuse to service the valve stem and contact these lawyers and look into a class action suit about servicing the wheels on our cars:
Shelby GT350 Mustang Owners File New Class-Action Lawsuit Against Ford for Fraud and Breach of Warranty Claims Relating to Limp Mode Defect | Hagens Berman | National Class Action Litigation Firm based in Seattle, WA
Pretty simple.
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I have taken my CF wheels to Discount Tire as well and have the same experience. No trouble from their mounting and dismounting. I wouldn't even trust the dealership to do anything that pertains to the CF wheels. Discount Tire where I live is accustomed to working on really high end cars so I know they know how to get this done.
OP,
Find you a high end neighborhood tire shop that works on Porsche, Ferrari's, etc. Take your wheel off and let them look at it. Could be just the valve stem is loose or whatever. You could buy a spare OEM stem as well to have if needed. They're allover Ebay, CJ Pony Parts, Summit Racing etc. for $52.
That seems like an oxymoron.
OP, the fix could be as simple as reseating/resealing the valve stem. I can empathize with what you're going through, though. If I were you, I'd be get ready to lawyer up. That was going to be my fallback, if the Porsche dealer hadn't stepped up. It really doesn't make any sense that Ford will sell a vehicle with equipment that its dealers aren't willing to work on; especially something so simple as a wheel.
1. No such thing as an SVT Certified dealer.
2. Any dealer can refuse work, warranty or customer pay.
1. Ford sold the 5.4L V8 for years. In the trucks they are notorious for snapping spark plugs upon removal. Some dealers still refuse to work on those.
2. Don't get all lawsuit happy, who are you planning to sue? Ford or the dealer? The dealer has 0 responsibility to work on anyone's car under any circumstances. Ford will gladly guide OP to a dealership within a few hundred miles to get it fixed, and probably either completely pay or partially pay for the tow.
OP, the second dealership is full of it. ANY dealership can make a warranty claim, it doesn't have to be the selling nor receiving dealership. Sounds to me that they used that as a cop out to avoid the risk of damaging the rim, which is exactly (just in different words) what the first dealership did.
Discount Tire will knock it out for you in no time. If you were closer I'd gladly do it for you.
Your posts are very informative with insight into dealership and operations, but it comes across as "suck it." The fact is, every state has shitty laws that FORCE consumers to use a dealership middleman in the process of purchasing an automobile and as you pointed out, the even shittier aspect is that dealerships have no obligations to the consumer. As we've seen numerous times, the prospect of a warranty claim vary greatly depending on which dealer you approach and that's because these dealers are all independent companies and only affiliated with Ford Motor Company via franchise and retail agreements. They're not Ford.
I think Tesla is going to break the backs of this crooked aspect of American commerce in much the same way that streaming services are breaking the middle man grip of comm companies and the requirement to purchase "bundles" that we don't want or need.
I can't think of many other purchases Americans make where they're forced to use and pay for a middle man with little to no benefit or value increase to their consumption.
I'm not asking anyone to suck anything.
As far as not honoring warranty, dealerships get paid to do warranty work. In today's world with all of excessive recalls, warranty work helps pay the bills. We obviously don't turn down any warranty work. As far as turning it down, it would be no different than any retail establishment refusing service to someone (as long as they are not in a 'protected class').
Tesla won't. Tesla will jump in to the semi truck market, and home power market; at that point they'll realize/decide that the profit margin in vehicle sales isn't worth their R&D as they aren't able to overcome economies of scale like the bigger manufacturers do.
Did you know that Tesla employees are the least satisfied employees in the automobile manufacturer market? There is constant turnover. Poor wages, poor working environment and poor structure are the three main reasons given in their resignation interviews.
As far as other purchases go, there are thousands if not hundreds of thousands of franchise retail stores, restaurants, bars, etc where the exact same thing takes place.
The dealer system is here to stay, at least for now. Ford, GM and FCA understand that there are WAY bigger margins in producing vehicles than there are in selling them now, they won't take the risk in trying to take over. Not to mention, it would cost them hundreds of millions in lawsuits or buyouts to get rid of franchises unless the franchise agreement is broken by the franchisee.
But hey, everyone can have their opinions
OP, if you ship me your wheel/tire I'll take care of it if you can't get it done any closer.
I'm not asking anyone to suck anything.
As far as not honoring warranty, dealerships get paid to do warranty work. In today's world with all of excessive recalls, warranty work helps pay the bills. We obviously don't turn down any warranty work. As far as turning it down, it would be no different than any retail establishment refusing service to someone (as long as they are not in a 'protected class').
Tesla won't. Tesla will jump in to the semi truck market, and home power market; at that point they'll realize/decide that the profit margin in vehicle sales isn't worth their R&D as they aren't able to overcome economies of scale like the bigger manufacturers do.
Did you know that Tesla employees are the least satisfied employees in the automobile manufacturer market? There is constant turnover. Poor wages, poor working environment and poor structure are the three main reasons given in their resignation interviews.
As far as other purchases go, there are thousands if not hundreds of thousands of franchise retail stores, restaurants, bars, etc where the exact same thing takes place.
The dealer system is here to stay, at least for now. Ford, GM and FCA understand that there are WAY bigger margins in producing vehicles than there are in selling them now, they won't take the risk in trying to take over. Not to mention, it would cost them hundreds of millions in lawsuits or buyouts to get rid of franchises unless the franchise agreement is broken by the franchisee.
But hey, everyone can have their opinions
OP, if you ship me your wheel/tire I'll take care of it if you can't get it done any closer.
Are you in politics? If not, you should be. You've attempted to marginalize my points, but really just talked around the issue.
Name another consumption product where the vendor is REQUIRED (aka, you can not buy directly from the manufacturer). I'm not talking about franchise and retail agreements that are private and voluntary. I'm talking about, it's ILLEGAL to buy directly from the source. The only two that come to mind are cable television (which again, is a government forced middle man that requires you purchase "bundles" of bullshit you don't need. It's actually against the law for the comm companies to offer you channels "ala carte." That's because like the dealership gangsters, the networks all bribed politicians to force comm companies to bundle. So in the end, people end up paying for shit they don't want or need.)
The same is true for dealerships.
I really don't need a Ford dealership to purchase a vehicle. Set aside the aspect of whether they provide value in the transaction (as some dealers are really honest and helpful) the fact that you MUST (or face legal consequences) is criminal. It adds insult to injury that Ford (and other manufacturers) don't REQUIRE the dealerships honor certain warranty claim standards.
Everyone understands dealerships like to do SOME warranty work. They love to eat their dessert. The fact that they can pick and choose is kinda disgusting. I can't imagine telling my customers, "you MUST go through me, but after your purchase, I get to decide whether or not I want to support you. But don't worry, if it's easy and high margin service/support, we'll be glad to help, but if it's difficult or bothersome for me, I'm just going to tell you to hit the pavement."
Lastly, as a consumer, I'm not sure I'd want to drop my vehicle off for work at a place that didn't want my business, but to the original post's point, it's kinda foul that a dealer could sell you a vehicle and then just decide they don't want to help you if something goes wrong. But such is life and the crooked system we live in.
Uber broke the backs of the crooked taxi unions. Tesla will do the same in the auto market with the dealer cartels. I could care less if Tesla employees are happy. It has nothing to do with my point. I'm not even a fan of Tesla or their products, but I do understand their struggle to break a criminal enterprise where dealers are legally forced middle man upon the consumer.
The fact that dealerships lobbied and bribed to get these laws in place is telling. No company or idea that's successful on it's own merits feels the need to pass a law forcing people to use them.
on a side note got the car paint corrected and then 2 coats of CeramicPro 9H with some CeramicPro Rim and Caliper to 3 rims since there is a slight chance the left rear leaking rim would need to be replaced...but they said they would coat it after I get this warranty crap resolved. Then got the windows tinted with Ceramic I3 33% window tint and Air Ceramic 80 on the front windshield.
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I know right... But if you're a Discount Tire in Southlake TX, you better know what your doing with wheels and tires. More Beamers, Mercedes, etc going thru your store than civics and corollas...
Simple 100 dollar modification...
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