Q & A Session... - Ask a Ford Dealer

72MachOne99GT · Nov 5, 2019

@13COBRA

Thanks in advance for taking a second....
Have a quick question about a screwed up order a coworker had for a 2020 Super Duty.

Few months back he used his x-plan to order a Velocity Blue 2020 F250 XLT. When he left, he took the white form that lists all the options ordered (Cant remember what this form is called)

Hadn’t heard anything for awhile so he got in touch with the dealership, then Ford to check on his build status, and was referred back to his dealership again.

Long story short, the dealership ordered and received a ‘19. The sales manager said, “Oh, I thought you wanted a 2019. Don’t worry, we can order you a 2020 on Wednesday.”

So aside from incompetence, who or what is at fault? Is there some hidden incentive to try and sell a 2019 instead of a 2020? And since he used x-plan for this order, will he have any issues ordering a 2020 through a different dealership after this fiasco?

Stanley · Nov 19, 2019

What are your thoughts on current model year trucks with 30,000 miles on them? The carfax shows it to be individual owned and not a rental. I can't imagine driving that much in such a short amount of time.

13COBRA · Nov 19, 2019

72MachOne99GT said:
@13COBRA

Thanks in advance for taking a second....
Have a quick question about a screwed up order a coworker had for a 2020 Super Duty.

Few months back he used his x-plan to order a Velocity Blue 2020 F250 XLT. When he left, he took the white form that lists all the options ordered (Cant remember what this form is called)

Hadn’t heard anything for awhile so he got in touch with the dealership, then Ford to check on his build status, and was referred back to his dealership again.

Long story short, the dealership ordered and received a ‘19. The sales manager said, “Oh, I thought you wanted a 2019. Don’t worry, we can order you a 2020 on Wednesday.”

So aside from incompetence, who or what is at fault? Is there some hidden incentive to try and sell a 2019 instead of a 2020? And since he used x-plan for this order, will he have any issues ordering a 2020 through a different dealership after this fiasco?

Sorry, I just saw this!

Dealership screwed up. But the consumer isn't out anything besides just waiting on a correct one to come in.

Stanley said:
What are your thoughts on current model year trucks with 30,000 miles on them? The carfax shows it to be individual owned and not a rental. I can't imagine driving that much in such a short amount of time.

Happens a lot. Usually a 1 year lease.

Probably a work vehicle allowance was used.

CompOrange04GT · Nov 19, 2019

Stanley said:
What are your thoughts on current model year trucks with 30,000 miles on them? The carfax shows it to be individual owned and not a rental. I can't imagine driving that much in such a short amount of time.

I have now 83k miles on my ‘18 Silverado lol

Stanley · Nov 19, 2019

CompOrange04GT said:
I have now 83k miles on my ‘18 Silverado lol

Damn that's crazy!

JPD5801 · Nov 19, 2019

Potentially stupid question that I think I already know the answer to:

Will dealers ever honor another’s special?

Right now, most dealers have the 2019 F150s marked down. If I found a truck at one dealer that is marked down by $10k, is there any way in hell I could buy that truck, for that price, from another dealer?

13COBRA · Nov 19, 2019

JPD5801 said:
Potentially stupid question that I think I already know the answer to:

Will dealers ever honor another’s special?

Right now, most dealers have the 2019 F150s marked down. If I found a truck at one dealer that is marked down by $10k, is there any way in hell I could buy that truck, for that price, from another dealer?

Possibly. But doubtful. If Dealer A has it marked to a price, it's likely that Dealer B can't get that low, because Dealer A still has the manufacturer's holdback...allowing them a slight upper hand.

SHOdown220 · Nov 19, 2019

Stanley said:
What are your thoughts on current model year trucks with 30,000 miles on them? The carfax shows it to be individual owned and not a rental. I can't imagine driving that much in such a short amount of time.

I see it all the time, some people just drive a ton. Wouldn't bother me much as that vehicle probably spent most of its life chilling on the highway, low stress.

R15393 · Nov 20, 2019

Any way to see why Ford bought this explorer back? Carfax showed it was a lease and nothing else. Would think if it had mechanical issues carfax would of shown so service records.
Vin. 1FM5K8D82JGA24626. Thank you in advance for any help.

13COBRA · Nov 21, 2019

R15393 said:
Any way to see why Ford bought this explorer back? Carfax showed it was a lease and nothing else. Would think if it had mechanical issues carfax would of shown so service records.
Vin. 1FM5K8D82JGA24626. Thank you in advance for any help.

R15393 · Nov 21, 2019

Thank you. Is this something that has an electrical gremlin? Would you advise walking away from this?

13COBRA · Nov 21, 2019

R15393 said:
Thank you. Is this something that has an electrical gremlin? Would you advise walking away from this?

It looks that way. Or it very well could be something the customer was doing.

R15393 · Nov 21, 2019

Pass on it then? Has 7.6k miles. 18 months bumper to bumper left and 3 and half years on powertrain. Asking $31k. Haven't negotiated yet

13COBRA · Nov 21, 2019

R15393 said:
Pass on it then? Has 7.6k miles. 18 months bumper to bumper left and 3 and half years on powertrain. Asking $31k. Haven't negotiated yet

Personal preference. 50/50 shot.

R15393 · Nov 21, 2019

Last question. And thank you very much again for your time....
Will Ford continue to warranty until issue is corrected? Or stop at the 3yr/36mo mark?

13COBRA · Nov 21, 2019

R15393 said:
Last question. And thank you very much again for your time....
Will Ford continue to warranty until issue is corrected? Or stop at the 3yr/36mo mark?

RAV vehicles won't have the 3yr/36k...they'll have a 1yr/12k from the day you buy it on all items, then it's your problem.

R15393 · Nov 21, 2019

13COBRA said:
RAV vehicles won't have the 3yr/36k...they'll have a 1yr/12k from the day you buy it on all items, then it's your problem.

Its a hard pass on it. Thank you for your knowledge.

RedVenom48 · Nov 21, 2019

R15393 said:
Its a hard pass on it. Thank you for your knowledge.

During the great recession, Lexus lease customers were known to tamper with their cars trying to get out of the leases. Our FTS' got BUSY inspecting all these bogus claims.

RedVenom48 · Nov 21, 2019

@13COBRA Question about X plan pricing: Will X-plan work on a special order vehicle? Or is it only apply to dealer stock?

Can a vehicle purchased with an X-Plan pin get more negotiated off the price of the vehicle? Its a dick move to not disclose you have an X-Plan PIN as that sets predetermined pricing, but can a dealer choose to give additional discounts to close a deal?

13COBRA · Nov 21, 2019

lexustech48 said:
@13COBRA Question about X plan pricing: Will X-plan work on a special order vehicle? Or is it only apply to dealer stock?

Can a vehicle purchased with an X-Plan pin get more negotiated off the price of the vehicle? Its a dick move to not disclose you have an X-Plan PIN as that sets predetermined pricing, but can a dealer choose to give additional discounts to close a deal?

X Plan is ok on everything...whether in stock, or order..

Doesn't work on specialty vehicles, GT350, GT500, Raptor, etc.

It's $10-180 over invoice. Non-negotiable as it's a price, not a discount.

Q & A Session... - Ask a Ford Dealer

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