Well, we took the plunge and finally bought a house after living here for 2 1/2 years! This is house #3 for us in our third different state LOL.
Our lease ended on July 31 in our rental and Nevada law says that the landlord/property manager has 30 days to return our security deposit. Well, Sunday was 30 days, so yesterday when the mail came and the check hadn't come, I called them. It was 4:45PM (only open until 5PM) so I got the answering service. I kindly left a message. This morning around 11AM (they open at 9AM) I called and spoke to them. I told them I hadn't received my security deposit back yet and this is day #32. He said he would check on it, put me on hold, and came back a minute later and said he can't find record of it. He said he would need to put in a "help ticket" to a property manager because he doesn't have access to everything and they will have to sort it out and will get back to me. I asked when I will receive a call back because I left a message yesterday and now I'm being pawned off onto a property manager. I told him they were in violation of Nevada law. He said he understands and that he would open a ticket immediately. I told him I could be to their office in 15 minutes to pick up a check and it would be a pleasant meeting, or I could be there in 15 minutes for an unpleasant meeting if they don't get this straightened out.
Am I being unreasonable? I've been stewing over it all day. The deposit was $2K. This management company makes their tenants pay the rent 5 days in advance (so rent was always due on the 25th for the following month) and they refused to drop from the lease their policy that the tenant must have the house professionally cleaned and carpets professionally cleaned upon move out. It cost like $600 for those two services, which I provided receipts for at the time I handed in the keys. I'm ready to **** somebody up. I waited all month patiently because I know they have 30 days. I told the guy I never paid the rent late, so they should be courteous and get me my money on time, which they haven't.
Our lease ended on July 31 in our rental and Nevada law says that the landlord/property manager has 30 days to return our security deposit. Well, Sunday was 30 days, so yesterday when the mail came and the check hadn't come, I called them. It was 4:45PM (only open until 5PM) so I got the answering service. I kindly left a message. This morning around 11AM (they open at 9AM) I called and spoke to them. I told them I hadn't received my security deposit back yet and this is day #32. He said he would check on it, put me on hold, and came back a minute later and said he can't find record of it. He said he would need to put in a "help ticket" to a property manager because he doesn't have access to everything and they will have to sort it out and will get back to me. I asked when I will receive a call back because I left a message yesterday and now I'm being pawned off onto a property manager. I told him they were in violation of Nevada law. He said he understands and that he would open a ticket immediately. I told him I could be to their office in 15 minutes to pick up a check and it would be a pleasant meeting, or I could be there in 15 minutes for an unpleasant meeting if they don't get this straightened out.
Am I being unreasonable? I've been stewing over it all day. The deposit was $2K. This management company makes their tenants pay the rent 5 days in advance (so rent was always due on the 25th for the following month) and they refused to drop from the lease their policy that the tenant must have the house professionally cleaned and carpets professionally cleaned upon move out. It cost like $600 for those two services, which I provided receipts for at the time I handed in the keys. I'm ready to **** somebody up. I waited all month patiently because I know they have 30 days. I told the guy I never paid the rent late, so they should be courteous and get me my money on time, which they haven't.
