I found these vids and thought they were pretty entertaining. Some people have no business owning a vehicle.
U.M.
U.M.
Customer States...
- Thread starter Uncle Meat
- Start date
Man it's downright scary working in the automotive industry and seeing the neglect people to do their vehicles. The other side of things people complain about the craziest stuff you could imagine. Then they try to argue your diagnosis because they think they know better.
Just yesterday had a customer tell me flat out we were wrong about his belt tensioner screaming under the hood and that it was in fact just his amplifier he installed making noise. Ok dude.
Just yesterday had a customer tell me flat out we were wrong about his belt tensioner screaming under the hood and that it was in fact just his amplifier he installed making noise. Ok dude.
Buddy worked at a dealership for years. In my mind, its not just the customers, so many of the people who work at the dealerships are morons too.
One case sticks with me. Customer brought in his wifes Challenger, manual, saying she always complains about the trans. 'Its hard to shift and sometimes wont shift' was her complaint.
They had 3 or 4 different techs go over the car, drive it, nobody could find an issue.
As he's telling me about this crazy lady and her made up problem, I immediately knew what it was, and was embarrassed to tell him.
I asked if he drove it like she did. He says hell no, I drove it like I drive and it was fine. I told him to go back to work tomorrow and drive it like a Camry. Guess what? Skip shift kicked in. He drove manuals his whole life but drove in a manner that would never engage skip shift. She doesn't.
I went in, disabled skip shift, she picked up the car and hugged everybody at the dealership and thanked them for finally fixing her car. LOL.
Dealership full of well(?) trained techs who would have never figured out what was happening because they are taught to believe everything can be solved by the book.
One case sticks with me. Customer brought in his wifes Challenger, manual, saying she always complains about the trans. 'Its hard to shift and sometimes wont shift' was her complaint.
They had 3 or 4 different techs go over the car, drive it, nobody could find an issue.
As he's telling me about this crazy lady and her made up problem, I immediately knew what it was, and was embarrassed to tell him.
I asked if he drove it like she did. He says hell no, I drove it like I drive and it was fine. I told him to go back to work tomorrow and drive it like a Camry. Guess what? Skip shift kicked in. He drove manuals his whole life but drove in a manner that would never engage skip shift. She doesn't.
I went in, disabled skip shift, she picked up the car and hugged everybody at the dealership and thanked them for finally fixing her car. LOL.
Dealership full of well(?) trained techs who would have never figured out what was happening because they are taught to believe everything can be solved by the book.
Those vids are great.
That Raptor is cursed.
And RIP that bill for the truck at 5:40 in video 1
And RIP that bill for the truck at 5:40 in video 1
Wow, the level of stupid is crazy.
At that point it wouldn't really matter because there is so much bird seed that if they don't believe you when you tell them then you can just bring them out and show them what the issue is. Regardless though, they are already paying for diag time so you can do whatever you need to do as long as it doesn't go over the initial time or cost agreed upon.
Funny stuff there. But....there ARE a good number of people out there, male and female, who don't have a clue about anything mechanical or electronic. I would bet that pretty much any auto dealership service department has a lot of equally funny and bizarre stories to tell. LOL.
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