You shouldnt need an incentive to be a good person and compliment another person/business
Current New Vehicle Market
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You shouldnt need an incentive to be a good person and compliment another person/business
What’s the incentive for the dealers to receive high ratings?
Does it impact their relationship with ford in anyway?
Apologies for the O.T.
How would you feel if I told you that insurance companies play this game with Hospitals and minute clinics??? I will give everyone here one guess as to how a "patient" feels when a nurse wont give them a full IV push of their dilaudid with benadryl at the same time.
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Any dissatisfaction (even a 9 out of 10) and the insurance companies start disputing their payments to the hospital under the guise of "100% quality care is required for any payment". Hospitals end up eating the bill in its entirety, that financial burden is passed on to the customer with higher costs.
In theory this is intended to make the hospitals do a better job at providing quality care, in reality frequent fliers and drug seekers abuse this to threaten the staff as they know those surveys and the metrics that get reported matter to the people signing paychecks for the staff.
There is.
CMS reimburses the provider(facility or physician),in part, secondary to patient experience feedback.
So an insurance company could deny payment for a procedure based on a customer service survey??
Wouldn’t that be passed on to the patient due to insurance not covering the bill?
This is confusing…
Back to the dealer …
Mine says that a large volume of positive service customer feedback enables them to gain Fords support for mobile services, ie vehicle pick up and delivery for service and maintenance.
Where’s Nick to explain all of this?
Mine says that a large volume of positive service customer feedback enables them to gain Fords support for mobile services, ie vehicle pick up and delivery for service and maintenance.
Where’s Nick to explain all of this?
So sort of like a Bonus for customer satisfaction?
I *think* it’s more like they’ll only reimburse at 100% if the survey results (and other factors) meet criteria.
It is un-winnable. And yes I would rather someone not fill out a survey at all if they won’t answer every question perfectly. Which is a shame because the survey should be a tool used to better customer experience but instead is used as a weapon.
There isn’t an incentive per se, more like a weapon used against dealers and employees.
Surveys are the devil and are one of the worst parts of the automotive world.
100% against the dealer, has nothing to do with the manufacturer. It'll take money away from dealers and the employees.
Privately owned, but under their company.
They pay 0.9% of MSRP if you hit their benchmarks. ( Ford)
That's kinda a garbage explanation.
Local Ford and Ram dealer pickup inventory about half spring peak. Local Chevy lot still bulging with inventory. Local very small Chevy dealer sticking with his much lower inventory level.
Local Ford dealer went back to covid style parking, inventory looks around 40% of Spring peak. Chevy lot still bulging. Interesting.
Yep. I'm still WAY down. Incredibly down. haha
Yo Nick!
Do you know if you'll get any Raptor Rangers around December? Will probably trade up around then.
Sent from my SM-S908U using the svtperformance.com mobile app
Do you know if you'll get any Raptor Rangers around December? Will probably trade up around then.
Sent from my SM-S908U using the svtperformance.com mobile app
Is that one already spoken for? Do you know ahead of time when it arrives?
Yeah. I have 5 people wanting one...Ford only guaranteed me 1. So I have 4 without allocation at this point, Ford will do a secondary allocation sometime this summer... I doubt I will be able to fulfill my current orders.
ok, keep me updated if anything changes. I certainly do not want to do any business with my local dealer. I will wait to next year if I have to.
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