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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford's Mask Nazi Customer Service Survey...
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<blockquote data-quote="SHOdown220" data-source="post: 16577221" data-attributes="member: 39652"><p>After service surveys suck in general. They expect everyone to give perfect scores and the dealer penalizes the advisor if they don't. Hey I know your 50k vehicle is giving you all kinds of problems with less than 10k miles but can you make sure to give me a perfect survey? They do nothing to improve build quality or help the consumer and the questions have no reflection on the advisor. I can't help you didn't like the brand of coffee we serve etc. Ford surveys are the worst as you can score negative scores, as in anywhere from -100 to 100. </p><p></p><p>More on point yeah we've received a few bad ones since this covid mess about customers complaining about other customers not wearing masks or even if we are complying with all state laws regarding covid we still aren't doing enough to please said customer.</p></blockquote><p></p>
[QUOTE="SHOdown220, post: 16577221, member: 39652"] After service surveys suck in general. They expect everyone to give perfect scores and the dealer penalizes the advisor if they don't. Hey I know your 50k vehicle is giving you all kinds of problems with less than 10k miles but can you make sure to give me a perfect survey? They do nothing to improve build quality or help the consumer and the questions have no reflection on the advisor. I can't help you didn't like the brand of coffee we serve etc. Ford surveys are the worst as you can score negative scores, as in anywhere from -100 to 100. More on point yeah we've received a few bad ones since this covid mess about customers complaining about other customers not wearing masks or even if we are complying with all state laws regarding covid we still aren't doing enough to please said customer. [/QUOTE]
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Road Side Pub
Ford's Mask Nazi Customer Service Survey...
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