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American Muscle

Is this acceptable AM?

Discussion in 'American Muscle' started by 98SnakeHorse, May 16, 2018.

  1. 98SnakeHorse

    98SnakeHorse Member Established Member

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    Ended up having some faulty livewire plug wires on my car so decided I better get some new ones ordered as I have a race coming up this weekend.

    Ordered my wires Sunday and they still havnt shipped. I called customer service on Tues and they said it should have shipped out Monday and takes up to 24hrs to get tracking info. Well its noon on Wed and I called again and now they say it should ship out today. Looks like im sh!t out of luck and will have to get Oreilly specials to hold me over this weekend. I ordered from AM in the past with good results but I'm not too impressed with this.


    EDIT: Package showed up on Wed. They just never updated the tracking information on the site. SORRYYYYYYYYYYYYYY
     
    Last edited: May 17, 2018
  2. DSG2003Mach1

    DSG2003Mach1 Well-Known Member Premium Member Established Member

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    they dont really seem to post here anymore, Id be surprised if they even reply.

    I still say you should lose your little area if you aren't gonna respond
     
  3. 13COBRA

    13COBRA JJG's Attorney Premium Member

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    I had an unfortunate run in with them last month as well. Won't be doing business with them again.

    I used to be a huge advocate of theirs on here.
     
  4. 13COBRA

    13COBRA JJG's Attorney Premium Member

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    I'll keep my opinions to myself, as we shouldn't be bashing site sponsors.
     
  5. 98SnakeHorse

    98SnakeHorse Member Established Member

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    I wouldn't normally complain but since i'm in a pinch to get these installed kinda seems like a 6 day order leeway gives plenty of time to have them delivered.

    Its a wonderful thing they help support the forum but I would think they would want to hear of these mishaps?

    Just noticed the am rep that posted on here before hasnt even logged-in in over a year........ Guessing will be getting no feedback
     
    Last edited: May 16, 2018
  6. Corbic

    Corbic Premium Member Premium Member

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    Try Amazon Prime is your in that big a pinch.


    Sent from my iPhone using svtperformance.com
     
  7. mnewxcv

    mnewxcv Well-Known Member Established Member

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    I think it's important to hold vendors, especially those who are sponsors, accountable. Please share your experience, no need to "bash" them if you are just expressing a negative experience.

    And I'm not biased in any way against them. In fact, I was planning on ordering several hundred dollars worth of parts this week.
     
  8. 13COBRA

    13COBRA JJG's Attorney Premium Member

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    American Muscle advertises that it's website is up-to-date with in stock pieces, etc.

    I found some Comp Cams for a 2015 Ford Mustang for a customer of mine. I called AM and they said they were in stock.

    I priced them to my customer, set up a date (10 days out) to have them installed. I ordered from AM. A week goes by, no tracking number. I call, they say that they will go out that day. Next day, I call, said it went out the previous day and that I should be getting the tracking number any time.

    The next day, I get an email stating the part is backordered with no eta.

    I call AM, they apologize for the confusion. They stated that Comp Cams were not producing them at this time. I called Comp Cams. Comp Cams did not have any in stock, but could build them; they never received a purchase order from American Muscle to purchase them.

    I called American Muscle and asked for the PO number. They gave me a number. I called Comp Cams, gave them the number, and Comp Cams told me that they never received the order.

    Cancelled my order with American Muscle, and reordered straight through Comp Cams.
     
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  9. mnewxcv

    mnewxcv Well-Known Member Established Member

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    a company that lies to customers doesn't deserve our money. Vote with your wallet people. Clearing my cart there and taking my business elsewhere.
     
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  10. 98SnakeHorse

    98SnakeHorse Member Established Member

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    Well yeah I guess I will from now on. The wires were priced best at AM which is why I went through them but a 6+ day delivery wasn't in the plans lol

    Update........ Still havnt shipped
     
  11. 98SnakeHorse

    98SnakeHorse Member Established Member

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    Foot in mouth.... Came home and wires were sitting on my front porch. They just never updated tracking info nor new they had been shipped evidently 22cd8e40c6239dc1f8ce26bea915884b.jpg

    Sent from my SM-G920R4 using Tapatalk
     
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  12. 13COBRA

    13COBRA JJG's Attorney Premium Member

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    LOL
     
  13. Hunter98SVT

    Hunter98SVT Maximum Over Rustle Established Member

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    What tack you go to?
     
  14. Revvv

    Revvv Infinity Poster Established Member

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    I am an LMR customer.

    Sent from my [device_name] using the svtperformance.com mobile app
     
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  15. 98SnakeHorse

    98SnakeHorse Member Established Member

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    7k

    Sent from my SM-G920R4 using Tapatalk
     
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  16. Hunter98SVT

    Hunter98SVT Maximum Over Rustle Established Member

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    Where's that at? Not familiar.
     
  17. 98SnakeHorse

    98SnakeHorse Member Established Member

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    Wait what were you asking? lol
     
  18. Zemedici

    Zemedici #MeToo Established Member

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    He meant to say what track I’m sure
     
  19. Hunter98SVT

    Hunter98SVT Maximum Over Rustle Established Member

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    Yeah, shitty work keyboard...
     
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  20. 98SnakeHorse

    98SnakeHorse Member Established Member

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    Ahh yes that makes more sense. I typically run at Eddyville Raceway as its 5 min from where I live. Would like to hit up more spots this year.
     

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