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SVTPerformance's Chain of Restaurants
Road Side Pub
Local Performance Shops Suck
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<blockquote data-quote="svtfocus2cobra" data-source="post: 16280318" data-attributes="member: 21786"><p>As someone who is a service writer for a smaller mechanical shop, I have the position in the shop that you are voicing your frustrations about so I will give a little input here.</p><p></p><p>First off though, email is completely fine for communications. I dont necessarily prefer it but I dont mind it at all because it gives me time to prepare the estimate you are requesting without having to drop what I'm doing as opposed to if you had called. Calling or showing up in person is going to get you what you want faster but if you have a question that they say they will get back to you on then you need to call back if they dont get back to you, but also be patient. You have to understand how busy we are and how many different customers we are dealing with throughout each day. Yes, we want your business but you aren't my priority until your car is in my shop being worked on. I forget to call people back all the time and sometimes it is a couple days later in some rare instances, or even sometimes it takes me that long to find what the person is looking for if it is more obscure. We dont have all the answers right there in front of us for the customers. It just depends on the request. What will get you the best service is to just be extremely understanding and dont go in with the attitude you are portraying in your first post. If you have an attitude I pick up on it as soon as we start talking and if the customer has an attitude then I will be less likely to cater to you because I really dont want that kind of business. At our shop we will gladly let a job go if it means not having to deal with someone who is a complete asshole. I'll jack up the cost to your estimate in hopes that you just leave or if you agree then at least we are getting paid more to deal with you in the end.</p></blockquote><p></p>
[QUOTE="svtfocus2cobra, post: 16280318, member: 21786"] As someone who is a service writer for a smaller mechanical shop, I have the position in the shop that you are voicing your frustrations about so I will give a little input here. First off though, email is completely fine for communications. I dont necessarily prefer it but I dont mind it at all because it gives me time to prepare the estimate you are requesting without having to drop what I'm doing as opposed to if you had called. Calling or showing up in person is going to get you what you want faster but if you have a question that they say they will get back to you on then you need to call back if they dont get back to you, but also be patient. You have to understand how busy we are and how many different customers we are dealing with throughout each day. Yes, we want your business but you aren't my priority until your car is in my shop being worked on. I forget to call people back all the time and sometimes it is a couple days later in some rare instances, or even sometimes it takes me that long to find what the person is looking for if it is more obscure. We dont have all the answers right there in front of us for the customers. It just depends on the request. What will get you the best service is to just be extremely understanding and dont go in with the attitude you are portraying in your first post. If you have an attitude I pick up on it as soon as we start talking and if the customer has an attitude then I will be less likely to cater to you because I really dont want that kind of business. At our shop we will gladly let a job go if it means not having to deal with someone who is a complete asshole. I'll jack up the cost to your estimate in hopes that you just leave or if you agree then at least we are getting paid more to deal with you in the end. [/QUOTE]
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SVTPerformance's Chain of Restaurants
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Local Performance Shops Suck
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