Let me give you all some background here. Two of my buddy co-workers are best friends with Eric at Steeda. They told Eric to take care of me when I come in. For the last month I’ve purchased, CC Plated, Cat-Back, TriAx shifter, Intake, Shifter handle and lighter. Eric gave me great deals on the prices and was very nice helping me and even took me in the back where the Techs work on the cars. I thought we had a good relationship going until they installed springs, cc plates and billetflow throttle body. Even though they sell Accufab throttle bodies and never installed a billetflow they where happy to install mine from Amazon. Eric calls me to come pick her up. I arrive there and he goes to get my cobra from the back. He pulls up and says everything went well and what he noticed with the throttle body is that it idles at 1100 then takes a few seconds then drops down to 800 rpm. This was expectable being a huge single blade throttle body. I paid for the labor for the springs, cc plates and throttle body. Came to over $600. Yes very expensive but even Eric said their labor charges are higher but we get the job done right the first time. Sounds good to me right? All is well and I’m driving back to work and notice my shifter handle I just bought from them 2 day before now has a scratch across the top. I got a little upset but no biggie. I’m sure Eric will swap it out next time I come in, right?. That evening on my way home from work I come to a light, push the clutch in and the idle shoots up to 1800 rpm. It wouldn’t go down until I tapped the gas. Then it would drop from 1800. 1400. 1000, then settle at 800. This would happen every time I came to a light or pushed the clutch in. That evening I called Doug at billetflow and he told me to have Steeda call him. I told Doug I will bring my cobra back to steeda tomorrow and I will have the tech call him from there. Here’s where everything turns to shit. The next morning I called Eric at steeda around 11am because he was working the late shift. I proceeded to explain to him what’s going on with the idle and that the shifter is scratch. Eric basically attempted to explain to me that something must be wrong with the TB because the tech did EVERYTHING he could several times trying to get the idle right. He went on to tell me the specs of a larger TB and how it works. But what he was really saying is I don’t know shit about motors and he knows everything so I should just take his world about it and return the billetflow because it was defected. He said I should have bought the accufab from them because they would have simple got another one off the shelf if one was defective. I asked Eric if I could bring the cobra back and if their tech could call Doug to attempt to set the TPS correctly over the phone. Eric again told me there’s nothing that can be done because the tech did everything he could possible do and it didn’t work. He went as far as to say these tech have done hundreds of installs and they know what they are doing. He insisted he told me about the high idle when I took the car and I said that was right it was idling at 1100 then dropped to 800 even though I just told him it’s hanging at 1800 now. I was so upset at this point that I was getting the run around from a so called buddy of a buddy I then asked him about the scratch on the shifter handle and his attitude over the phone was that I was bullshitting him and trying to get it replaced for free. Granted this is 2 days old I just bought from them. There isn’t a scratch anywhere even on the car. I was so upset I told Eric this was horrible customer service especially being a friend of a fried and I would fix the throttle body myself. I called Doug that evening to find out he went and called steeda’s tech that day. The tech told Doug he just set the TPS fully counter clockwise and didn’t even use a multimeter. I was shocked. Doug walked me through and sure enough the TPS was set at 92.4 and turned all they way counterclockwise. I set it properly and the idle was back to being close to stock. So now finding out that the tech didn’t even set it right just pissed me off even more because Eric told me they did EVERYTHING and blamed the TB and told me I’m SOL and I paid for installation that wasn’t done properly
The next day I sent Eric an email how upset I was for being treated like a POS and basically told I was SOL and that the shifter was my own fault. I went on to say he could have simply said bring it back and let our tech call Doug at billetflow since this was the first time installing a billetflow. Eric replies with basically the same thing he said over the phone. I few days go by and I email him requesting a quote for a bunch of cobra guys coming for a dyno meet but no reply. I then send another email requesting a quote for subframes and labor but no reply. I then send an email apologizing for being a little upset but no reply. This is now about a week since the throttle body incident I sent an email saying I would rather work with him but if he wants I will work with another salesman. I went on to say if anyone should be upset it should be me. I then said my frame was bent when they worked on the installation of the springs. About 1 hour later I get this email from him. This is word for word.
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Steve,
Since we (Steeda) apparently do not have the ability to perform modifications and enhancements to your vehicle
to your standards, we feel it is in our best interests to dissolve our relationship and business dealings with you.
There are several other Mustang shops in the area that may suit your needs.
Steeda Autosports
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I then replied that I would like in writing from the owner that Steeda will no longer except money from me for their products. So what do you guy think of this. I know it’s hard to figure everything out from a short story but I was basically treated like crap and was told to take my business elsewhere after I presented them with my issues. I can’t believe a company would do something like this. I was warned by a few guys here but I though since I had a buddy of a buddy on the inside I wouldn’t have any issues. I guess I was wrong! Sorry for the grammar, I failed English! I’m going to send letters to the top guys at steeda. I wonder how many other customers they have done this to.
The next day I sent Eric an email how upset I was for being treated like a POS and basically told I was SOL and that the shifter was my own fault. I went on to say he could have simply said bring it back and let our tech call Doug at billetflow since this was the first time installing a billetflow. Eric replies with basically the same thing he said over the phone. I few days go by and I email him requesting a quote for a bunch of cobra guys coming for a dyno meet but no reply. I then send another email requesting a quote for subframes and labor but no reply. I then send an email apologizing for being a little upset but no reply. This is now about a week since the throttle body incident I sent an email saying I would rather work with him but if he wants I will work with another salesman. I went on to say if anyone should be upset it should be me. I then said my frame was bent when they worked on the installation of the springs. About 1 hour later I get this email from him. This is word for word.
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Steve,
Since we (Steeda) apparently do not have the ability to perform modifications and enhancements to your vehicle
to your standards, we feel it is in our best interests to dissolve our relationship and business dealings with you.
There are several other Mustang shops in the area that may suit your needs.
Steeda Autosports
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I then replied that I would like in writing from the owner that Steeda will no longer except money from me for their products. So what do you guy think of this. I know it’s hard to figure everything out from a short story but I was basically treated like crap and was told to take my business elsewhere after I presented them with my issues. I can’t believe a company would do something like this. I was warned by a few guys here but I though since I had a buddy of a buddy on the inside I wouldn’t have any issues. I guess I was wrong! Sorry for the grammar, I failed English! I’m going to send letters to the top guys at steeda. I wonder how many other customers they have done this to.
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