They showed you a order summary. Thats the same thing my local dealer sent me after he said they could order another 21 for me. The following week, there was the gas leak at the plant and the Ford rep told this dealer that they wouldnt pick up this order due to having enough orders to build out the 21 model year along with shortened production time. So what this manager told you is probably legit. In good faith, you'll get your money back too. So now you get to start over by finding another dealer to order a 22 from. I got lucky and found another dealer that had what I wanted sitting in their showroom.