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Thumbs up for GMS

Discussion in 'Road Side Pub' started by Zacharyx, Feb 8, 2012.

  1. Zacharyx

    Zacharyx New Member Established Member

    Messages:
    744
    Joined:
    Apr 23, 2010
    Location:
    GA
    I have never been a granatelli fan but will have to say the experience I had with a friends car was one of the more pleasant dealings I have had with any company.

    The car had a problem with killing UCA bushings in the rear, replace with urethane and same issue, tossed the stockers back on and it was fine. Placed a call to GMS and recieved a call back within the hour thanking me for calling and informing me that they had found an issue with the control arms have fixxed it on the newer ones and will be shipping new arms with delrin bushings as well as cover any labor he would be charged to swap them out.
     
  2. S8ER01Z

    S8ER01Z New Member Established Member

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    4,897
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    Feb 26, 2006
    Location:
    Quad Cities
    Thats awesome support!

    I've had my eye on a 200mph speedo for a long time... this kind of feedback is very useful. :)
     
  3. Zacharyx

    Zacharyx New Member Established Member

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    Apr 23, 2010
    Location:
    GA
    I figure we are all quick to bash a company figured I would share a good experience for once
     
  4. thepizz

    thepizz OP is a good person Established Member

    Messages:
    5,318
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    Oct 12, 2009
    Location:
    North New Jersey
    I like businesses practicing good business. Never loose sight of the customer and they will do the same.
     
  5. Junior00

    Junior00 You're Wrong Premium Member Established Member

    Messages:
    2,291
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    May 20, 2005
    Location:
    Ga
    The problem with them is, over the years they've had FAR too many reverse engineered copies of other reputable companies products that had problems. Not to mention some of the ludicrous claims they've made in ads, and the fact they when JR gets backed into a corner with facts on a public forum, he resorts to a 2 year old mentality of denial and name calling. It's nice to see someone have a positive outcome with them for a change. I sincerely hope the updated version works the way it should have from beginning.
     
  6. 88blackgt

    88blackgt New Member Established Member

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    Apr 25, 2007
    Location:
    Cedar Rapids, IA
    I was about to say the same thing; weren't the the ones ripping off designs and reproducing them?
     
  7. 4rd Toys

    4rd Toys Polishing my SVTs.... Established Member

    Messages:
    889
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    Feb 8, 2009
    Location:
    Behind the wheel
    >
    Thought that was APC during the import tuner years.....
     
  8. CobraBob

    CobraBob Authorized Vendor Premium Member Established Member Single Barrel Sirs

    Messages:
    95,761
    Joined:
    Nov 17, 2002
    Location:
    Cheshire, CT
    After reading the other thread discussing the merits of good customer service, this was a joy to read. I haven't deal with GMS for some years now but always found their customer service to be above average. This is over the top excellence in customer service. Thanks for posting it up.
     
  9. tomustang

    tomustang Returning Video Tapes Established Member

    Messages:
    1,245
    Joined:
    Mar 25, 2005
    Location:
    Northampton County, Pa
    Sad to see junk still flys out their door.
     

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