I have been with them for over 5 years, I got to say they used to have AWESOME customer service. Over the last year or so they have gone way down hill. Their return policy even is ridiculous now. I plan on buying from LMR from now on.
While I don't know anything about this, I will say that the other night I was screwing around on Facebook and wound up reading their recent reviews and they are getting hammered to hell about their service. It looks really, really bad on them. Like people not getting responses at all, or being told to bad. I have never bad mouthed them, and I have no reason to.......that being said on an off chance I had a conversation with one of the people who left a bad review and sent a PM to AMALEX here to see if maybe I could help them find resolution and he never responded to me.....not that it was his job to respond to me about someone else's issues, but it seems to be the common theme at this point.