THP kit review

postban

...rollin on 20's
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This is just a review of my experiences with the kit. This is a transfer of knowledge and opinion, not an attack or bash. THP refers to it as my "saga", you can call it what you want. Most will call it too much to read.

Cliff notes provided;

Long story short, my THP twin turbo kit did not fit, it has been returned, they sent refund check. Skip to "Specific Problems"


Long Story long
, Received the kit (in total) a week into January after waiting approx 50days (as promised).

Tried to follow THP's 19 step set of instructions. They were sent as .doc files, I printed them out and made a folder for use in the garage. There seemed to be a lot of particulars missing from the instructions. Any missing information was requested from THP and provided promptly. I was approached by THP to expand and refine the instruction manual, for compensation, on a few occasions and agreed to give it a go after I had successfuly installed the kit (never happened)

Installed the K with the help of some friends, made certain it was plumb and square to 1/16" front to back, side to side. Had to follow instructions downloaded from Maximum Motorsports site because QA1 directions supplied were inadequate.

Next I noticed the oiling setup for the two turbos. Brass fittings, t's and 90's fed two oil lines off a single feed from the bottom of the stock oil cooler. I did not like it. It "seemed" insufficient insurance that my $$$ turbos would be kept supplied with oil. Completely my opinion, no facts on flow required or possible with this setup. It might have been sufficient however I decided to be sure oil supply was a certainty. I acquired a full Evans cooling setup along with numerous other components required for external oil cooling/management. All of this took about a month of spare time wrenching, making brackets, budgeting mounting space for all the components, making hoses/fittings.
pics here http://s44.photobucket.com/albums/f49/postban/oil/
plans here http://i44.photobucket.com/albums/f49/postban/oil-setupsmall.jpg


First fitment problem I ran into was passenger header not fitting, it was hitting the K bolt (see 1. below)

I notified THP, they sent a new modified geometry one to me, it fit without hitting the K bolt.

I installed the Drivers uppipe, turbo and downpipe and noticed another two problems. The uppipe was touching the steering linkage shaft and the rubber bellows, also the downpipe was pointing at the wrong angle, way too far toward the engine. I notified THP and was advised to confirm correct left/right downpipe and told them I already had, they requested I double check and I did so. There are different angle to the flanges as you can see here http://i44.photobucket.com/albums/f49/postban/fit008.jpg

The other downpipe would allow only one bolt to be installed so I was certain I did it right the first time. THP sent me some uncoated "factory seconds" that they had confirmed fit their welding jigs exactly. These were just to trial fit, new coated ones were promised if the "seconds" proved the original pipes to be at fault.

During the few days waiting for the new pipes I tried fitting the downpipes to the bottom exhaust pipe. Items #4 and #5 in this pic. The THP instruction manual advises to sand off the JetHot coating
on the lower portion of the downpipe so it will "slip fit" into the bottom exhaust pipe. I removed it down to bare steel using a die grinder fitted with a sanding disc. I also removed all coating from inside the exh pipes. Neither down pipes would fit the exhaust pipes. I ground the down pipes and exh pipes for approx 2 hrs. Used up multiple sanding discs and sanding drums trying to remove more and more steel to get them to fit. I got them to engage approx 1.5" but it did not seem to be enough and held the exhaust pipes too low when held up to visualize position relative to the turbo.
It needed more work but had to sit for a couple days (never got them to fit properly) I feel this connection type is too much hassle and wished it would have been v-band or other type of exhaust joint. Or possibly move the connection further downstream.

Back to the angle problem;

The newly arrived uncoated pipes had exactly the same fitment problems. A later discovery that the K-member may have been wrong/bad would possibly have provided sufficient clearance for the uppipe but the downpipe would have still been at the same wrong angle to mount the bottom exhaust pipe. THP advised it would be OK if I cut off the flange off the downpipe and provided them with the angle I needed to fit the bottom exhaust pipe. I realized I did not have the equipment or certainty of the result to give them that info. A few degrees off and it would be the same problem again, also new downpipes would have meant removing more jethot coating to try to fit the exh pipes.

My enthusiasm for doing my own install was dimming.
My faith that "the jigs" at THP were correct was going fast.
THP was still supportive and offering encouragement.
Timeframe is late April, time to be driving, not piecemeal installing turbo Kits.
All the above elapsed approx 3.5 mos due to my heavy work schedule. Building a TT car in your spare time is a bad idea, lesson learned.

I got a local custom turbo manf, Stenod, to pick up the car/kit and attempt to complete the install or customize the thp kit so it would fit. I was willing to do what it took still to get the twins installed.

This decision was not welcomed by THP. To sway me from transporting the car to Stenod THP offered to fly a tech in to finish the install. Knowing the condition of the kit and multiple poor fit problems it was simply not a matter of installing it, or forcing it into the car, a lot of correcting needed to be done too. The guy would have had to bring or make new pipes here, in my Garage. It did not seem feasible so I said no thanks.
THP also offered to pay for half of shipping the car to New Mexico where they would complete it. Same thing, they are gonna have to remake the pipes that were hitting/wrong angle. Plus I did not want my car 2000 miles away. I had no good feeling left about the kit, fading trust in THP's pipes. Judge that how you may now but when you are $7500 into a kit with this many problems let me know how you would decide. The car was staying here, Stenod would work with THP to fix the downpipe, that is what I wanted.

Stenod tried to fit a a few more pipes but actually wound up finding more problems than I did. The IC had been mounted since the K was installed, months ago. When trying to install the IC to MAF pipe (#9* in this pic ) it would not align either at the IC end or clear the inner fender in the engine bay. I personally tried to fit it for 20 minutes in Stenods shop, just this one pipe. It would not go into the car and line up with the IC. It was off by about 10-15 degrees where it mates to the IC.

That was the point where I decided I was done with this kit. I honestly fought with it from the first minute after the K install up to this point and finally said enough.

I notified THP I wanted to return the kit for refund and would have Stenod box and ship the kit back. Stenod bubble wrapped the pipes and components and boxed them up using shipping peanuts. Every piece was insured to a value set by THP.

turbos $1,500
Intercooler $1,000
Waste gates $600
Sullivan and elbow $1200
K member $600
Alt relo kit $200
Headers $1500
Piping $1000
Misc. boxes $1000 each


When the boxes arrived I was notified that the "packing job was terrible and lots of damage had occured"

Pics of damage from THP resulting in $600+ debits from my refund
Bent IC tab, scratched turbo housings, nicked fuel rails and entire kit (ALL PIPES)scratched beyond possibility of resale (requiring complete refinishing) were the damages described.
http://i44.photobucket.com/albums/f49/postban/100_0532.jpg
http://i44.photobucket.com/albums/f49/postban/100_0535.jpg
http://i44.photobucket.com/albums/f49/postban/100_0541.jpg
http://i44.photobucket.com/albums/f49/postban/100_0544.jpg
http://i44.photobucket.com/albums/f49/postban/100_0546.jpg
http://i44.photobucket.com/albums/f49/postban/100_0547.jpg

That second pic shows the rails loose in the box along with the coilover springs. Anybody else think it could not possibly have survived 2000 miles like that with only being nicked? No insinuation here but I am certain Stenod did not ship it like that.

Refund check minus damage debits was received shortly afterwards.




Specific problems;
1.pass hdr hit the k, they sent a new one, it fit.
Pic of it hitting http://i44.photobucket.com/albums/f49/postban/headers003.jpg
Pic of the replacement and the poor fit one http://i44.photobucket.com/albums/f49/postban/psb004.jpg

2. Drivers header hit the k (this was during trying to install trans, THP states QA1 K is at fault)
http://i44.photobucket.com/albums/f49/postban/fit_015TXT.jpg

3.drivers uppipe hit the steering linkage.
http://i44.photobucket.com/albums/f49/postban/fit_015TXT.jpg

4.drivers downpipe hit the main crank pulley. THP sent replacement verified as being "true to jig" but same exact problems were found.
original downpipe problem http://i44.photobucket.com/albums/f49/postban/fit_004.jpg
replacement downpipe problem http://i44.photobucket.com/albums/f49/postban/fit_014TXT.jpg


5. IC to maf pipe hit the fender and would not align with IC. Pipe is marked with "9*" in this pic. I do not have a pic of it not fitting but it would not.

6.K member sent was wrong/bad one, per THP, and held the engine twisted so much trans would not go in the car. A-Arms sent pushed the front wheels out of the fenders, did not have a way to measure the difference between stock and QA1 but there was about 3/4" rubber visible past the fender lip. Supposedly you can swap out the ones sent (unmarked, no telling if they were Fox or SN95) but why should I have to?
trans problem pics http://i44.photobucket.com/albums/f49/postban/DSC03281__Custom_.jpg
http://i44.photobucket.com/albums/f49/postban/DSC03282__Custom_.jpg

DESIGN ISSUES and improvement suggestions
After some research I went back and reviewed the design of the kit. Here are a couple of issues I found that could be improved resulting in a better kit.

7. Entire assembly of uppipe, wastegate, turbo, downpipe, Intake pipe/filter and exhaust are unsupported and basically just hang off the headers. No turbo support brackets are provided. The only arguable means of support is the coldside pipes from turbo to IC but they mount with silicon hose allowing flex. I estimate 50-60lbs per side static weight. I can only estimate the load of going over bumpy roads while the headers are redhot from driving. The center of the turbos are approx 24" from the meeting point of the uppipes and headers. Any help calculating the G loading stresses would be appreciated.
Parts labeled 1-8 in this pic equals one side assembly. http://i44.photobucket.com/albums/f49/postban/kitside.jpg
http://www.turbohorsepower.nstemp.com/ithree.html

8.IC is hung by two tiny straps at the top, no attachment at bottom, free to move back and forth during bumps due to load from issues covered in #7. IC straps

9. The turbos fight each other in the IC because it is not divided at the top, you can stick a wire right through one side and it will come out the other. Should be sealed off. THP claims there is something in there but if the wire passes easily through.... same pic as #8

10.Wastegates are vented to atmosphere, instead of being recirculated into the downpipes. This is described as being an open header sound when it activates. open wastegate at lower right

11. Provided "H-pipe" is painted with paint that rubs off on your hands. A lot of it was rubbed off when it arrived here from THP.
Welds on it were pure booger quality. No pic

12.Welding on the entire kit is consistent with what you see here;
http://i44.photobucket.com/albums/f49/postban/psb004.jpg
http://i44.photobucket.com/albums/f49/postban/thp005-1.jpg

13.Collectors in the headers are super abrupt, very short blend.
http://i44.photobucket.com/albums/f49/postban/fit015.jpg

14. Drv. uppipe goes directly through the power steering lines, they must all be bent and rerouted or they will touch hot metal, same on the pass side with AC lines, "pry them out of the way" was the direction given. Then they would all come back to rest and scrape on the turbo pipes.
http://i44.photobucket.com/albums/f49/postban/fit012.jpg (I know, copper fittings... temp fix till I could get more good line)
http://i44.photobucket.com/albums/f49/postban/headers014.jpg (steering linkage hanging free, appears to have clearance but does not when connected to spindle.
No room for pass side cold pipe to IC, it goes right where this black canister is. http://i44.photobucket.com/albums/f49/postban/fit002.jpg

15. Hood needs to have center rib cut out or modified to prevent Sullivan Elbow from rubbing.
http://i44.photobucket.com/albums/f49/postban/sullivan-rubs.jpg

Thats it, thanks for reading.

Oh yeah, I bought a Hellion Single kit, received it in a week, fit perfect, car is running awaiting tuning.
 

ugotbit03

4.6 ways to waste money
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Man what a disapointment. That is the best way to discribe this "saga"-LOL. I can understand your ability to not trust THP after the directions were not even complete.I dont know what else to say, lot of time, money and sweat invested with no return. Then to have somebody come on and say you can't turn a wrench is a joke, I bet you have move wench time than he has dyno time!!! and thats alot!!!-LOL I hope out of all of this is that you get them damn car on the road with the Hellion kit, and that THP works out whatever issues with the kit they have so that this stuff dosent have to happen to anyone else. This is not a bash on THP, just how I feel...
 

dougwg

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I would think that they should have given you a FULL REFUND.

2 reasons:
  1. All of your Time wasted on this kit
  2. All of the Phone calls you had to make
  3. All of the Custom fitting you had to do
  4. THP suppling a kit that does not fit as advertised

sorry, that was 4 reasons

Are you still going to supply them with updated instructions and is "Step #156" going to say "Return your THP kit and get a Hellion and have Stenoid do the install" ?

BTW.... I saw everything that was shipped by THP and how they packed stuff....those pic's right there look way better.
 

IEatGt's

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It sucks that you've had so much trouble going turbo. At least there's a light at the end of the tunnel!! I can't wait for pics/video/numbers,!! :beer:
 

Slythrin

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Shoey

www.modularfords.com
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Looks like that answers alot of questions. The best part is the lack of tranny in the car. Not a very smart move if you want to flame someone about a kit not fitting. But, it all goes down to a he said she said story. I would look at the trends (i.e. do they have good customer service, good follow up, do they make good with any problems the customer might have and what do other people that have installed the kit experienced.). Don't take one bitter guy's rants (however well worded) as the truth. It looks like even from his posts that they offered great customer service. All companies have problems some of the time. The deciding factor should be how they deal with them. From his own admission the service was above par. If they sucked i wouldn't have ordered my kit from them. I have had Jim in my garage and he is coming again soon to have dinner and help with our car. He's a hell of a guy sorry you had a bad experience ours has been wonderful.

TurboHorsepower said:
To whom it may concern:
1. Dave did have a bad experience with the Turbo HorsePower TT Kit due to a bad K member.
2 Our research indicates he got a bad K member from QA1 and we are addressing that with them. If the tranny would have been in the Cobra the bad K would have been apparent right away and alleviated a lot of this saga. It also appears that in the same shipment to us there may have been another one that we have replaced. Now that customer says his kit fits "nicely".
3. We have taken drastic steps in Quality Improvement to make sure this does not occur again.
4. I think even Dave will admit we still have excellent customer service.
Thanks to all. Jim
 
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dougwg

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Shoey said:
...alot of questions. ...lack of tranny in the car. Not a very smart ...flame someone ...kit not fitting. ....good customer service, good follow up, ....make good ...problems the customer might have ......one bitter guy's rants .... the truth. ...offered great customer service. ...problems some of the time. ... deal with them. ...service ...sucked ...i wouldn't have ordered my kit from them. ...Jim in my garage...dinner ...help ...car....sorry you had a bad experience


yeah yeah yeah... in all that nut hanging, nowhere do you mention anything about Jim's 1st point

1. Dave did have a bad experience with the Turbo HorsePower TT Kit due to a bad K member.

Was this Daves fault?... no!
Was any issue caused by Dave?... no!

I thought this was a KIT... Simple right?.... you buy it... you install it... you race it....... Wrong!

You really should just let this thread die Shoey
 

Shoey

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dougwg said:
You really should just let this thread die Shoey

Yep, I agree. It does amaze me of how you got involved? Nut Swinger? Makes your company look like a real nice place to do business. With customer service like that you should be #1. I hope you treat your customers with the same compassion and understanding.
 

dougwg

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I don't really have a problem with Jim or THP...

But you coming in here and say Dave is bitter? and try to blame him for issues with a product that he bought?

If you want to talk nice about THP thats fine... but don't try to turn it around and make it look like it's the customers fault.

See where I'm coming from?

Now you're going to try to make me look bad and call my company into question?

And call me a nutswinger?

You're good at putting a spin on things... but we see through it.
 
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Shoey

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dougwg said:
....clip........

The bitter comment was out of line I will agree. I don't blame him for the issues either. He represents one side of a story. Only Jim and Dave really know what went on. He took " hey I had a problem with the install of my kit" and made it into an every mustang forum "THP sucks and here's 50 pictures why” That is a little over kill. He didn't get screwed, he didn't get no response, they didn't go out of business and not tell him, they didn't use his credit card # to pay their bills, they didn't even provide a inferior product. To break his pictorial well worded flaming down. They provide a turbo kit. Part of their set-up comes from another vendor they have no control of and part comes from them. The part that comes from them didn't work with the other part. They tried to figure out why by offering good customer service to correct the problem. The customer got frustrated (and I don't blame him.... hell, if I wasn't a welder and didn't know how to fix a problem like that I would have also no matter who's fault.) and wanted his money back. THP has a restocking fee (Most companies do) and Jim waived most of it. According to Jim (and he is the one that received the shipped product) it was damaged. Now if you spent over a month or so trying to make a kit fit on a car with a damaged k member it would get scratched. Also it seemed (which again only Jim would know) that it was not shipped properly and had additional damages. He kept less than the restocking fee and also less than it's going to cost to get the damaged parts fixed.

Honestly as a consumer I see that as a fair deal and have had things like that happen to me. Doug if you got in a piece of aluminum that had micro cracks in it and during the machining process was not caught. You then sold that product to a person then during install the item cracked. You sent 3 completely new items to that customer out of the same original material and they cracked also. You have had numerous phone calls and you offered to come out and install it yourself but the customer said no. The 4th item he got out of a different piece of stock and fit fine but he decided to go with Metco instead and shipped the good new product back to you. You received it scratched up and in need of repair what would you do? So, let's say you kept half the anodizing fee to help cover your costs and returned the rest of the $$$ to the customer. He then went on every forum you deal with and (to paraphrase all of Dave's post) said you suck and are a bad company to deal with.

How would you feel as THP? I'm not stating it's wrong what he did.... just saying he should have gone about it a little different. But, he's the customer.... he’s always right.................right?


Also, I have never dealt with you or your company and do not have any positive or negative feelings either way. I wish you all the best and my previous post was not a direct flame about the way you do business.
 

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