I can’t stand direct buy. Give me an in person salesman/owner I trust every time. I find it very easy to distinguish between those pushing tin(for lack of a better phrase) than those who care for the customer. Buy from Nick or similar and you will never want to buy from another dealer/direct buy Corp!
I’ve yet to have a good experience with any local dealers. Both with sales and service. You said the magic words, trust and care are the big things missing for me. To be fair I can’t say that I’ve bought direct... yet. But did like my Tesla test drive experience.