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Cobra R's
'00 R #165 (VIN 1FAFP47H4YF223312) pronounced D.O.A.
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<blockquote data-quote="PumpkinMaster" data-source="post: 13056317" data-attributes="member: 92971"><p>Hi all, thanks for comments/advice/etc. JohnW#883 was spot-on about how to approach this. We took a dollars & cents approach (as unemotional as possible) and learned a few things along the way about what insurance companies must do, versus will do, and what roll Department of Insurance really plays in all this. </p><p></p><p>In addition to what JohnW#883 said above, my added suggestion would be to document EVERYTHING along the way. I manage a Tech Support staff for a global software company, so know a few things about tracking activity with people. We had pics of the car loaded on the transport, odometer reading at the time it was loaded and delivered, driver insurance information confirmed before we let him leave with the car, and more. I logged every email and phone conversation, with dates and times for each. When it came time to play "He said, she said..." I can tell you we had the upper hand for sure.</p><p></p><p>In short, in the end we came out okay. We learned a few things along the way, and dispelled several myths. It took 90 days to resolve, so patience was definitely in order... </p><p></p><p>Regarding the "legal" threat, again JohnW#88 is exactly right. We mentioned several times that were weren't afraid of landing in court, but we insisted on trying every available means of resolution before that happened. I conducted my own investigation of the scene and knew more than they did about what had happened. Talked to business owners in the area, had witnesses, photographs - the whole nine yards. We had these guys dead to rights. Funny thing was, all that turned out pretty useless. When presented to a lawyer or two, the disappointing consensus was no one wanted the job really. Their stance was, "You are coming out okay with the settlement on the table, so take the money and run. If you go legal, you could very likely end up with a win, but ending up with less money." -- So much for battling over moral principles...</p><p></p><p>For those of you that asked for pictures, I'm not sure what the point of posting them would be? If the car shows up on the market, it won't look like it did when the salvagers took it away.</p></blockquote><p></p>
[QUOTE="PumpkinMaster, post: 13056317, member: 92971"] Hi all, thanks for comments/advice/etc. JohnW#883 was spot-on about how to approach this. We took a dollars & cents approach (as unemotional as possible) and learned a few things along the way about what insurance companies must do, versus will do, and what roll Department of Insurance really plays in all this. In addition to what JohnW#883 said above, my added suggestion would be to document EVERYTHING along the way. I manage a Tech Support staff for a global software company, so know a few things about tracking activity with people. We had pics of the car loaded on the transport, odometer reading at the time it was loaded and delivered, driver insurance information confirmed before we let him leave with the car, and more. I logged every email and phone conversation, with dates and times for each. When it came time to play "He said, she said..." I can tell you we had the upper hand for sure. In short, in the end we came out okay. We learned a few things along the way, and dispelled several myths. It took 90 days to resolve, so patience was definitely in order... Regarding the "legal" threat, again JohnW#88 is exactly right. We mentioned several times that were weren't afraid of landing in court, but we insisted on trying every available means of resolution before that happened. I conducted my own investigation of the scene and knew more than they did about what had happened. Talked to business owners in the area, had witnesses, photographs - the whole nine yards. We had these guys dead to rights. Funny thing was, all that turned out pretty useless. When presented to a lawyer or two, the disappointing consensus was no one wanted the job really. Their stance was, "You are coming out okay with the settlement on the table, so take the money and run. If you go legal, you could very likely end up with a win, but ending up with less money." -- So much for battling over moral principles... For those of you that asked for pictures, I'm not sure what the point of posting them would be? If the car shows up on the market, it won't look like it did when the salvagers took it away. [/QUOTE]
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Cobra R's
'00 R #165 (VIN 1FAFP47H4YF223312) pronounced D.O.A.
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