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SN-95 and New Edge Mustangs
American Muscle Customer Service Issue
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<blockquote data-quote="Kline12" data-source="post: 15492153" data-attributes="member: 149426"><p>I have had both positive and negative experiences with almost all of the better known Mustang Vendors. I.e.- American Muscle, Latemodelresto, and Lethal Performance. When I was knee deep in my build, I ended up ordering a lot of different parts from each site, and had a different experience with each.</p><p></p><p>Lethal Performance took weeks to receive what I had ordered (6 days past the ETA I was given when the order was placed), and I actually ended up contacting customer service to find out whether or not my parts were even coming. I ended up on the phone with a pretty sarcastic fellow, who was reluctant in assisting me, but finally told me that it was indeed on the way. Aside from Lethal also being a bit more expensive than the competition, I was not impressed with my experience and won't be ordering from them again unless it is a last resort.</p><p></p><p>American Muscle has always been fairly quick about their shipping, and prices seem on par with the market. I ordered from them fairly often for those reasons. However, they seem to struggle with making sure the order is correct. Luckily, this didn't happen with any of the orders I placed, but my roommate had it happen 2 orders in a row. I think his customer service experience was pleasant, and he was able to get it resolved quickly by the SVTP AM rep. </p><p></p><p>LateModelResto has been the one I've used the most, due to knowing a couple of guys who worked for them, and being located (at the time) close to their warehouse made for super fast shipping. They did get one order wrong, and it happened to be one of the most critical/time imperative orders I placed. But I was able to contact someone the night I received the parts, and he over nighted me the correct parts the next day, free of charge. While letting me keep the incorrect parts they sent me. </p><p></p><p>I'd say LateModel is one of my favorites, with AM being a close 2nd. But Lethal won't get my business again unless I don't have another choice.</p></blockquote><p></p>
[QUOTE="Kline12, post: 15492153, member: 149426"] I have had both positive and negative experiences with almost all of the better known Mustang Vendors. I.e.- American Muscle, Latemodelresto, and Lethal Performance. When I was knee deep in my build, I ended up ordering a lot of different parts from each site, and had a different experience with each. Lethal Performance took weeks to receive what I had ordered (6 days past the ETA I was given when the order was placed), and I actually ended up contacting customer service to find out whether or not my parts were even coming. I ended up on the phone with a pretty sarcastic fellow, who was reluctant in assisting me, but finally told me that it was indeed on the way. Aside from Lethal also being a bit more expensive than the competition, I was not impressed with my experience and won't be ordering from them again unless it is a last resort. American Muscle has always been fairly quick about their shipping, and prices seem on par with the market. I ordered from them fairly often for those reasons. However, they seem to struggle with making sure the order is correct. Luckily, this didn't happen with any of the orders I placed, but my roommate had it happen 2 orders in a row. I think his customer service experience was pleasant, and he was able to get it resolved quickly by the SVTP AM rep. LateModelResto has been the one I've used the most, due to knowing a couple of guys who worked for them, and being located (at the time) close to their warehouse made for super fast shipping. They did get one order wrong, and it happened to be one of the most critical/time imperative orders I placed. But I was able to contact someone the night I received the parts, and he over nighted me the correct parts the next day, free of charge. While letting me keep the incorrect parts they sent me. I'd say LateModel is one of my favorites, with AM being a close 2nd. But Lethal won't get my business again unless I don't have another choice. [/QUOTE]
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