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Craftsman Hand-Tools Now Made in China
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<blockquote data-quote="NeoTokyo" data-source="post: 11574126" data-attributes="member: 97589"><p>Snap-On and Craftsman are what I grew up with, when I got older and had my own money to buy my own tools I chose Craftsman for the simple facts that they were American Made, easy to get and had rock solid quality backed by a 100% replacement guarantee.</p><p></p><p>I started to become annoyed with Craftsman when I would warranty out old tools that had become too worn to work well any longer and they would be replaced with lesser tools.</p><p></p><p>I replaced a standard 3/8" ratchet and got something back that had a plastic switch, button and C-Clip that was almost all the way out.</p><p></p><p>I kept breaking those replacements, knuckle busting anger. Eventually I got a manager that would allow me to put the credit to higher end ratchets.</p><p></p><p>They started bringing in the non-US stuff in the replacement tools.</p><p></p><p>I started to become upset with the replacement parts and then saw that it was moving into the standard lineup too.</p><p></p><p>Those changes helped me upgrade to the thin profile tools, the Professional line and my most recent purchases the Craftsman 'premium' 84 tooth ratchets which are REALLY nice.</p><p></p><p>Luckily all of my Craftsman Handtools are made in the USA, I got in under the wire.</p><p>I wont be buying direct from Sears or Ace or K-Mart or OSH any longer. Ebay has lots of Craftsman tools for much cheaper and you can choose the ones made in America.</p><p></p><p>Another experience I had with Chinese made Craftsman tools is their cordless 1/2" 200ftlb Impact wrench. I have gone through 6 of these damn things just doing the Suspension work on Aprils 96' and parting out three Mustangs over the course of just a year.</p><p></p><p>I exchanged the damn thing so much that the original $170+Tax that I paid for it went down to $120+Tax because they could not find record of the $50 dollar gift card that I used on it, so the last time I just said I want my money back. They would not give me Cash Back because the warranty time does not increase when you exchange a tool, so they gave me a gift card back for $120 plus whatever taxes were.</p><p></p><p>I have not bought anything since at Sears or any of its sister stores. Dealing with managers for hours multiple times to fix their systems mistake, a fix that never happened and cost me $50 dollars and hours of my time is not something I am very happy with. They treated me like I was trying to scam them each time.</p><p></p><p>Quality and US Brand of the Tools are gone.</p><p>Customer Service is Gone.</p><p>This Customer is gone.</p><p></p><p>The Snap-On Man is more than happy enough to sell to me when he stops by my Dads shop, Ebay sellers are more than happy to sell their Old Stock and good used USA Made tools to me.</p><p></p><p>Just my little rant.</p></blockquote><p></p>
[QUOTE="NeoTokyo, post: 11574126, member: 97589"] Snap-On and Craftsman are what I grew up with, when I got older and had my own money to buy my own tools I chose Craftsman for the simple facts that they were American Made, easy to get and had rock solid quality backed by a 100% replacement guarantee. I started to become annoyed with Craftsman when I would warranty out old tools that had become too worn to work well any longer and they would be replaced with lesser tools. I replaced a standard 3/8" ratchet and got something back that had a plastic switch, button and C-Clip that was almost all the way out. I kept breaking those replacements, knuckle busting anger. Eventually I got a manager that would allow me to put the credit to higher end ratchets. They started bringing in the non-US stuff in the replacement tools. I started to become upset with the replacement parts and then saw that it was moving into the standard lineup too. Those changes helped me upgrade to the thin profile tools, the Professional line and my most recent purchases the Craftsman 'premium' 84 tooth ratchets which are REALLY nice. Luckily all of my Craftsman Handtools are made in the USA, I got in under the wire. I wont be buying direct from Sears or Ace or K-Mart or OSH any longer. Ebay has lots of Craftsman tools for much cheaper and you can choose the ones made in America. Another experience I had with Chinese made Craftsman tools is their cordless 1/2" 200ftlb Impact wrench. I have gone through 6 of these damn things just doing the Suspension work on Aprils 96' and parting out three Mustangs over the course of just a year. I exchanged the damn thing so much that the original $170+Tax that I paid for it went down to $120+Tax because they could not find record of the $50 dollar gift card that I used on it, so the last time I just said I want my money back. They would not give me Cash Back because the warranty time does not increase when you exchange a tool, so they gave me a gift card back for $120 plus whatever taxes were. I have not bought anything since at Sears or any of its sister stores. Dealing with managers for hours multiple times to fix their systems mistake, a fix that never happened and cost me $50 dollars and hours of my time is not something I am very happy with. They treated me like I was trying to scam them each time. Quality and US Brand of the Tools are gone. Customer Service is Gone. This Customer is gone. The Snap-On Man is more than happy enough to sell to me when he stops by my Dads shop, Ebay sellers are more than happy to sell their Old Stock and good used USA Made tools to me. Just my little rant. [/QUOTE]
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