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SVTPerformance's Chain of Restaurants
Pics and Videos Buffet
Damaged KenneBell from Jon Bond.
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<blockquote data-quote="jon bond" data-source="post: 14225392" data-attributes="member: 147022"><p>This response is to the original post. There are comments on here or on FB from people that are clearly not our customer as the names are not in our accounting system. There are also misleading facts and name calling that is clearly immature and not conducive to any solution.</p><p>Rob did send his supercharger to us.</p><p>We performed an inspection and found the following items: Damage to the case internally from an object that was digested by the supercharger, damage to the rotors, galled gears, a coupling system (missing the coupler) that had wear consistent with requiring replacement. We recommend a rebuild, coupling system replacement, replacement gears, replacement case, rotor repair, and replacement rotor coating.</p><p>We also provide another 3 options:</p><p>1. Trade in the drive snout and the rotors for cash or credit.</p><p>2. Do nothing and have it returned.</p><p>3. Purchase a new Kenne Bell kit. Our price was the same as KB. KB did not have any rebuilt 2.2L in stock.</p><p>The customer elected to have the item returned. We did not use the box provided as it was damaged. The customer informed us that the item was damaged by email upon delivery. The customer was understandably agitated. A call to the customer did not lead to any resolve as the customer was degrading and threatened to provide negative feedback. Once the threat took place, I realized this conversation was not going to have any immediate solution. Treat me or JB employees with respect, and we will do almost anything to help a customer. Threaten us and our business is done. </p><p>The case, rotors, and cover were plastic wrapped. The bolts were placed in one bag along with all the bad parts in another zip lock bag. Based on the pictures provided, it looks like the gears and or the bolts became dislodged during shipping and were caught between the case and the box/packing material. The damage is consistent with the package being dropped while in in shipment. Shipping damage is quite common for items arriving here, while rare for items that we ship out. </p><p></p><p>We have a 2.2L case here. We have the ability to fix this supercharger correctly. We have the ability to come to a solution with the customer. We were not able to reach an agreeable arrangement due to threats. Ask yourself these questions:</p><p>1. If the supercharger case was repairable, don’t you think we would have suggested this in the hopes of retaining a customer versus having them ask to send it back?</p><p>2. If the supercharger was repaired with those lines left in place, and another person from the public purchased it, with our name on it, would you not expect a quality, undamaged, repaired item? </p><p>3. If you found the grooves in the case after the fact- would you consider this acceptable, or would you want your money back, or a discount?</p><p>Facts:</p><p>We have only had 3 bad reviews out of 3,000 customers. No company is perfect. While I would prefer none, I am satisfied that you can’t make everyone happy.</p><p>We rebuild 44 different brands and support many models under these brands. Many of these items are not supported by the manufacturer anymore. We have over 92 different upgrades that we have created for various models. Here are just a few for Kenne Bell:</p><p>1. We have fixes for seal problems with Kenne Bell, such as PTFE seals so that they can run methanol, alchohol, gasoline, and nitro-methane- standard. </p><p>2. We have upgraded seals for the rear of MX rotors where the rear rotor seal rubs the rear bearing plate creating premature failure, noise, rotor wear, heat, wear to the bearing plate, and more- standard.</p><p>3. Upgraded oil to keep gear case running cooler.</p><p>4. Upgraded bearing configurations for rebuilds- standard.</p><p>5. Double PTFE lip seal configuration for 30 psi drag bike setups.</p><p>6. Ceramic rotor coatings- heat reflective (drag) or Ceraslik.</p><p>Many professional teams use our services all over the world. We have Korry Hogan’s build team (world’s fastest drag bike at 255mph), Alwine Racing, Dryden Racing, Penske Racing, Penske Automotive, Big Cola Racing and more. We have also done supercharger work for a film crew, movie stars, and more. We take our work seriously and quality abounds in all the work that we do. We recently acquired Saleen Automotive in the last 3 months due to the quality of our work.</p><p>As for those citing supercharger destruction, we have only had 4 catastrophic failures in 5 years. 2 were new and 2 under warranty. All 4 were replaced at no charge to the customer. If anyone here has issues past or present with our work, I encourage you to discuss this with our company. All of our superchargers have a repair ID badge. If you do not have a cool looking JB Performance repair badge, then we did not rebuild it or sell it. I know that there are superchargers being sold used that are mis-represented as being rebuilt from here that have not as we receive the calls.</p><p>We are very busy and do not have time to follow this on-line discussion. I challenge anyone who has work pending or already on the way to post pictures of the quality of the work that we deliver.</p><p>Jon Bond- Jon Bond Performance LLC</p></blockquote><p></p>
[QUOTE="jon bond, post: 14225392, member: 147022"] This response is to the original post. There are comments on here or on FB from people that are clearly not our customer as the names are not in our accounting system. There are also misleading facts and name calling that is clearly immature and not conducive to any solution. Rob did send his supercharger to us. We performed an inspection and found the following items: Damage to the case internally from an object that was digested by the supercharger, damage to the rotors, galled gears, a coupling system (missing the coupler) that had wear consistent with requiring replacement. We recommend a rebuild, coupling system replacement, replacement gears, replacement case, rotor repair, and replacement rotor coating. We also provide another 3 options: 1. Trade in the drive snout and the rotors for cash or credit. 2. Do nothing and have it returned. 3. Purchase a new Kenne Bell kit. Our price was the same as KB. KB did not have any rebuilt 2.2L in stock. The customer elected to have the item returned. We did not use the box provided as it was damaged. The customer informed us that the item was damaged by email upon delivery. The customer was understandably agitated. A call to the customer did not lead to any resolve as the customer was degrading and threatened to provide negative feedback. Once the threat took place, I realized this conversation was not going to have any immediate solution. Treat me or JB employees with respect, and we will do almost anything to help a customer. Threaten us and our business is done. The case, rotors, and cover were plastic wrapped. The bolts were placed in one bag along with all the bad parts in another zip lock bag. Based on the pictures provided, it looks like the gears and or the bolts became dislodged during shipping and were caught between the case and the box/packing material. The damage is consistent with the package being dropped while in in shipment. Shipping damage is quite common for items arriving here, while rare for items that we ship out. We have a 2.2L case here. We have the ability to fix this supercharger correctly. We have the ability to come to a solution with the customer. We were not able to reach an agreeable arrangement due to threats. Ask yourself these questions: 1. If the supercharger case was repairable, don’t you think we would have suggested this in the hopes of retaining a customer versus having them ask to send it back? 2. If the supercharger was repaired with those lines left in place, and another person from the public purchased it, with our name on it, would you not expect a quality, undamaged, repaired item? 3. If you found the grooves in the case after the fact- would you consider this acceptable, or would you want your money back, or a discount? Facts: We have only had 3 bad reviews out of 3,000 customers. No company is perfect. While I would prefer none, I am satisfied that you can’t make everyone happy. We rebuild 44 different brands and support many models under these brands. Many of these items are not supported by the manufacturer anymore. We have over 92 different upgrades that we have created for various models. Here are just a few for Kenne Bell: 1. We have fixes for seal problems with Kenne Bell, such as PTFE seals so that they can run methanol, alchohol, gasoline, and nitro-methane- standard. 2. We have upgraded seals for the rear of MX rotors where the rear rotor seal rubs the rear bearing plate creating premature failure, noise, rotor wear, heat, wear to the bearing plate, and more- standard. 3. Upgraded oil to keep gear case running cooler. 4. Upgraded bearing configurations for rebuilds- standard. 5. Double PTFE lip seal configuration for 30 psi drag bike setups. 6. Ceramic rotor coatings- heat reflective (drag) or Ceraslik. Many professional teams use our services all over the world. We have Korry Hogan’s build team (world’s fastest drag bike at 255mph), Alwine Racing, Dryden Racing, Penske Racing, Penske Automotive, Big Cola Racing and more. We have also done supercharger work for a film crew, movie stars, and more. We take our work seriously and quality abounds in all the work that we do. We recently acquired Saleen Automotive in the last 3 months due to the quality of our work. As for those citing supercharger destruction, we have only had 4 catastrophic failures in 5 years. 2 were new and 2 under warranty. All 4 were replaced at no charge to the customer. If anyone here has issues past or present with our work, I encourage you to discuss this with our company. All of our superchargers have a repair ID badge. If you do not have a cool looking JB Performance repair badge, then we did not rebuild it or sell it. I know that there are superchargers being sold used that are mis-represented as being rebuilt from here that have not as we receive the calls. We are very busy and do not have time to follow this on-line discussion. I challenge anyone who has work pending or already on the way to post pictures of the quality of the work that we deliver. Jon Bond- Jon Bond Performance LLC [/QUOTE]
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