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SVTPerformance's Chain of Restaurants
Pics and Videos Buffet
Damaged KenneBell from Jon Bond.
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<blockquote data-quote="jon bond" data-source="post: 14225716" data-attributes="member: 147022"><p>The focus of the conversation was one of hostility. Rob stated that he never threatened us. But he did twice. The main focus of the conversation for the customer was to have us admit that we deliberately damaged the supercharger in the our shop before it left. My guys would never do this. Then he cited that because it was working before, it did not need all the items we suggested, that we were trying to pad the bill. I told him that I would not admit that our shop created these damages in our shop as that was the fact. He then made threats of retaliation which he has done. He has generated hate just like he described he would. This is what shut me out from responding any further.</p><p></p><p>I regret the item had shipping damage. We can't correct a conflict if the customer is not willing to work towards it in a positive way. We receive many items here that are packaged well that receive shipping damage. Just this week alone, we had a Magnuson kit come in here with a broken carbon fiber drive shaft. A Techco fell from the roof area of a UPS truck. Another Magnuson had a chunk of the manifold broken off. A TRD had a mounting bracket broken. A Saleen F150 arrived with a broken top mounting ear. All of these items were shipped here packaged well and in boxes that weighed 80 to 110lbs with dimensions of 36x24x24. Not exactly something that can be tossed around.</p><p></p><p>As for why I should care about the damaged supercharger? I have every reason to care about what happens- even if I can't control the situation. I feel I am solving this one now as it needs to be public. We see some of the same superchargers over and over again. Each one changing hands until someone bites the bullet and either parts it out, or pays the price to properly repair it. Ask those who have been cheated out of their money before with the purchase of a damaged unit. They are on here. We see at least one every week. My heart goes out to those who just got done spending their limit or more on a supercharger and then have to try and find the funds to repair the damaged supercharger that just 'needed a basic rebuild' as the seller stated. Ask those who have had to buy new Whipple head units because of broken rotor shafts that were super glued in place or the the person who had a case that was honed with 80 grit and about .30 clearance. Normal clearance is .003. I could tell all kinds of stories. I am not saying that it makes what happened to Rob's case acceptable or that Rob was going to do this.</p><p></p><p>Either way, no solution will ever be found using sarcasm, condescending language, harassment, or rudeness. </p><p></p><p>Our morals and ethics say to help the customer. Please keep in mind that other items feed decisions besides ethics and morals. I will admit that mine was to protect my team at all costs. I have the best staff in the world and will defend them like a brother.</p><p></p><p>Maybe his post will solve this problem, should the customer allow. We didn't exactly see eye to eye over the phone, so none of this could be discussed.</p><p></p><p>I have a replacement $400 case and am willing to replace and or polish the external damaged parts. We will pay for return shipping of those items to here, and then pay to return ship them back to the customer. There are no other strings attached.</p></blockquote><p></p>
[QUOTE="jon bond, post: 14225716, member: 147022"] The focus of the conversation was one of hostility. Rob stated that he never threatened us. But he did twice. The main focus of the conversation for the customer was to have us admit that we deliberately damaged the supercharger in the our shop before it left. My guys would never do this. Then he cited that because it was working before, it did not need all the items we suggested, that we were trying to pad the bill. I told him that I would not admit that our shop created these damages in our shop as that was the fact. He then made threats of retaliation which he has done. He has generated hate just like he described he would. This is what shut me out from responding any further. I regret the item had shipping damage. We can't correct a conflict if the customer is not willing to work towards it in a positive way. We receive many items here that are packaged well that receive shipping damage. Just this week alone, we had a Magnuson kit come in here with a broken carbon fiber drive shaft. A Techco fell from the roof area of a UPS truck. Another Magnuson had a chunk of the manifold broken off. A TRD had a mounting bracket broken. A Saleen F150 arrived with a broken top mounting ear. All of these items were shipped here packaged well and in boxes that weighed 80 to 110lbs with dimensions of 36x24x24. Not exactly something that can be tossed around. As for why I should care about the damaged supercharger? I have every reason to care about what happens- even if I can't control the situation. I feel I am solving this one now as it needs to be public. We see some of the same superchargers over and over again. Each one changing hands until someone bites the bullet and either parts it out, or pays the price to properly repair it. Ask those who have been cheated out of their money before with the purchase of a damaged unit. They are on here. We see at least one every week. My heart goes out to those who just got done spending their limit or more on a supercharger and then have to try and find the funds to repair the damaged supercharger that just 'needed a basic rebuild' as the seller stated. Ask those who have had to buy new Whipple head units because of broken rotor shafts that were super glued in place or the the person who had a case that was honed with 80 grit and about .30 clearance. Normal clearance is .003. I could tell all kinds of stories. I am not saying that it makes what happened to Rob's case acceptable or that Rob was going to do this. Either way, no solution will ever be found using sarcasm, condescending language, harassment, or rudeness. Our morals and ethics say to help the customer. Please keep in mind that other items feed decisions besides ethics and morals. I will admit that mine was to protect my team at all costs. I have the best staff in the world and will defend them like a brother. Maybe his post will solve this problem, should the customer allow. We didn't exactly see eye to eye over the phone, so none of this could be discussed. I have a replacement $400 case and am willing to replace and or polish the external damaged parts. We will pay for return shipping of those items to here, and then pay to return ship them back to the customer. There are no other strings attached. [/QUOTE]
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Damaged KenneBell from Jon Bond.
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