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SVTPerformance's Chain of Restaurants
Pics and Videos Buffet
Damaged KenneBell from Jon Bond.
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<blockquote data-quote="ffjosh" data-source="post: 14236460" data-attributes="member: 121583"><p>After being in customer service and knowing a few business owners the customer is always right even if they are not.</p><p></p><p>Its a lot easier to make a "wrong" customer happy then to make a "correct" customer mad.</p><p></p><p>Business owners who make there business goals/plans/budgets every year plan for the "wrong" customers.</p><p></p><p>So if you put back $10k every year to take care of your customers even if they are wrong it will greatly help your rep.</p><p></p><p></p><p>Only time you tell a customer to F off is when they are clearly abusing the system. But by then you have dirt on them</p></blockquote><p></p>
[QUOTE="ffjosh, post: 14236460, member: 121583"] After being in customer service and knowing a few business owners the customer is always right even if they are not. Its a lot easier to make a "wrong" customer happy then to make a "correct" customer mad. Business owners who make there business goals/plans/budgets every year plan for the "wrong" customers. So if you put back $10k every year to take care of your customers even if they are wrong it will greatly help your rep. Only time you tell a customer to F off is when they are clearly abusing the system. But by then you have dirt on them [/QUOTE]
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SVTPerformance's Chain of Restaurants
Pics and Videos Buffet
Damaged KenneBell from Jon Bond.
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