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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford Service Center *Rant
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<blockquote data-quote="365 Saleen" data-source="post: 16834485" data-attributes="member: 201889"><p>It is not just Ford that does that. It is Industry wide. The people on the phone who take appointments have no idea what a car is, let alone what is involved in servicing the car. The Chevrolet Dealership I work at is HORRIBLE at scheduling vehicles. We have one transmission guy. He works every 5th Saturday, like all of us work one Saturday out of 5. What do the people who answer the phone do? They schedule trans concerns on a Saturday when the trans guy is not there. It happens all the time. And it gets really tiring to have the customers on Saturday get pissed when there is no way in hell their concern is not handled properly, or at all. </p><p>Wash, Rinse, Repeat.</p></blockquote><p></p>
[QUOTE="365 Saleen, post: 16834485, member: 201889"] It is not just Ford that does that. It is Industry wide. The people on the phone who take appointments have no idea what a car is, let alone what is involved in servicing the car. The Chevrolet Dealership I work at is HORRIBLE at scheduling vehicles. We have one transmission guy. He works every 5th Saturday, like all of us work one Saturday out of 5. What do the people who answer the phone do? They schedule trans concerns on a Saturday when the trans guy is not there. It happens all the time. And it gets really tiring to have the customers on Saturday get pissed when there is no way in hell their concern is not handled properly, or at all. Wash, Rinse, Repeat. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford Service Center *Rant
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