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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford Service Center *Rant
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<blockquote data-quote="SHOdown220" data-source="post: 16835629" data-attributes="member: 39652"><p>Tech turned writer here. I can see both sides here. The call center sucks, always have, always will. They don't know what kind of time anything requires, god forbid they give you a cost estimate over the phone. This is not your fault, but its an unfortunate aspect of every dealer I've worked at. My suggestion is find a dealer and an advisor you like, and call them directly. All of my clients call me directly and I can give them accurate timeframes and cost estimates. </p><p></p><p>That being said, 1 hour on ANYTHING is unrealistic unless you are going to jiffy lube for a quick oil change. Diesel takes even longer. That doesn't mean it can't be done in that timeframe, it just should not be expected. Appointments are a a set time to have your vehicle at the dealer, not to have it looked it. There will not be a technician waiting to work on your vehicle at that exact time. If that were the case, we would be standing around waiting on people who are late, or who no show, as well as an extremely limited number of appointments, and setting appointments for days, weeks or months out. Non appointments for emergencies are worked in as soon as possible, and for non emergencies are put lowest priority and attempted to finish by the end of the day if possible. Of course customer is notified of this. </p><p></p><p>I always recommend dropping off your vehicle and agreeing upon a pick up time with the advisor at the time of drop off. If you need to wait, the advisor should be able to ball park a decent estimate based on the current work load. We finish basic services in under an hour on a regular basis, but I never promise less than an hour for anything other than a state inspection. </p><p></p><p>Also, I have yet to find a competent Ford dealer in my area for service. I've tried 5 and worked at 1, all of them were shit. I know there are good ones out there but its tough finding the right one for you.</p></blockquote><p></p>
[QUOTE="SHOdown220, post: 16835629, member: 39652"] Tech turned writer here. I can see both sides here. The call center sucks, always have, always will. They don't know what kind of time anything requires, god forbid they give you a cost estimate over the phone. This is not your fault, but its an unfortunate aspect of every dealer I've worked at. My suggestion is find a dealer and an advisor you like, and call them directly. All of my clients call me directly and I can give them accurate timeframes and cost estimates. That being said, 1 hour on ANYTHING is unrealistic unless you are going to jiffy lube for a quick oil change. Diesel takes even longer. That doesn't mean it can't be done in that timeframe, it just should not be expected. Appointments are a a set time to have your vehicle at the dealer, not to have it looked it. There will not be a technician waiting to work on your vehicle at that exact time. If that were the case, we would be standing around waiting on people who are late, or who no show, as well as an extremely limited number of appointments, and setting appointments for days, weeks or months out. Non appointments for emergencies are worked in as soon as possible, and for non emergencies are put lowest priority and attempted to finish by the end of the day if possible. Of course customer is notified of this. I always recommend dropping off your vehicle and agreeing upon a pick up time with the advisor at the time of drop off. If you need to wait, the advisor should be able to ball park a decent estimate based on the current work load. We finish basic services in under an hour on a regular basis, but I never promise less than an hour for anything other than a state inspection. Also, I have yet to find a competent Ford dealer in my area for service. I've tried 5 and worked at 1, all of them were shit. I know there are good ones out there but its tough finding the right one for you. [/QUOTE]
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Road Side Pub
Ford Service Center *Rant
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