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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford Service Center *Rant
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<blockquote data-quote="Mpoitrast87" data-source="post: 16836930" data-attributes="member: 164411"><p>Most people who choose not to use a dealer decide to do the work themselves, like you. And most people who do work themselves typically do not document the work they do meaning keeping receipts. </p><p></p><p>The problem with doing your own work or going to a independent shop is people are not up to date on procedures for new cars. For example, a customer came in with a ABS light on their civic with 35k miles on it. We determined it needed a new left rear caliper. The caliper piston would not activate. After noticing it had new rear pads we told the customer that it wouldn’t be covered because someone clearly did brake work on the car. The shop he brought it to manually compressed the caliper instead of doing it electronically with a scan tool. So now the customer is stuck paying $450 for a caliper instead of going to a place that knows what they are doing.</p></blockquote><p></p>
[QUOTE="Mpoitrast87, post: 16836930, member: 164411"] Most people who choose not to use a dealer decide to do the work themselves, like you. And most people who do work themselves typically do not document the work they do meaning keeping receipts. The problem with doing your own work or going to a independent shop is people are not up to date on procedures for new cars. For example, a customer came in with a ABS light on their civic with 35k miles on it. We determined it needed a new left rear caliper. The caliper piston would not activate. After noticing it had new rear pads we told the customer that it wouldn’t be covered because someone clearly did brake work on the car. The shop he brought it to manually compressed the caliper instead of doing it electronically with a scan tool. So now the customer is stuck paying $450 for a caliper instead of going to a place that knows what they are doing. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford Service Center *Rant
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