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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford's Mask Nazi Customer Service Survey...
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<blockquote data-quote="CobraBob" data-source="post: 16577497" data-attributes="member: 6727"><p>Nice to from a couple of actual service writers about customer surveys. They can help or hurt an employee, and sometimes wrongfully. Just like product reviews. Their input also shows how tough some dealership environments can be. Man, a $500 slap! I'm curious, if a service writer were to get an undeserved bad survey/review, do most dealerships work on a 1-2-3 strike system, or is it pretty much one strike and you're out? I'm guessing it might vary dealership to dealership.</p></blockquote><p></p>
[QUOTE="CobraBob, post: 16577497, member: 6727"] Nice to from a couple of actual service writers about customer surveys. They can help or hurt an employee, and sometimes wrongfully. Just like product reviews. Their input also shows how tough some dealership environments can be. Man, a $500 slap! I'm curious, if a service writer were to get an undeserved bad survey/review, do most dealerships work on a 1-2-3 strike system, or is it pretty much one strike and you're out? I'm guessing it might vary dealership to dealership. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford's Mask Nazi Customer Service Survey...
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