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SVTPerformance's Chain of Restaurants
Road Side Pub
Hotel Chain laughs at, makes disabled vet crawl down stairs
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<blockquote data-quote="Kevins89notch" data-source="post: 12091701" data-attributes="member: 31255"><p>Sounds like a one sided story. Here's another version I read elsewhere:</p><p></p><p>"The employee on the phone was Holly Oyerbides. In a statement she stated: “ I received a phone call from a guest in room 302. I answer the phone saying front desk can I help you. Chad in a mad voice states the elevator is not working. And then says I’m in a (explicative) wheel chair how am I suppose to get down. I then reply what can I do to help you. He then states are you (explicative) kidding me I'm in a wheel chair and hangs up. Then minutes later he comes down to the front desk…""</p><p></p><p>In other words, **** him and his temper.</p><p></p><p></p><p></p><p>BTW, I work in guest relations it could be called. You come at me with foul language, and it's an instant red flag. You are getting nothing. I'm walking away and getting a supervisor, who if you have the same attitude, will also give you nothing. Customer service is a two way road.</p></blockquote><p></p>
[QUOTE="Kevins89notch, post: 12091701, member: 31255"] Sounds like a one sided story. Here's another version I read elsewhere: "The employee on the phone was Holly Oyerbides. In a statement she stated: “ I received a phone call from a guest in room 302. I answer the phone saying front desk can I help you. Chad in a mad voice states the elevator is not working. And then says I’m in a (explicative) wheel chair how am I suppose to get down. I then reply what can I do to help you. He then states are you (explicative) kidding me I'm in a wheel chair and hangs up. Then minutes later he comes down to the front desk…"" In other words, **** him and his temper. BTW, I work in guest relations it could be called. You come at me with foul language, and it's an instant red flag. You are getting nothing. I'm walking away and getting a supervisor, who if you have the same attitude, will also give you nothing. Customer service is a two way road. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Hotel Chain laughs at, makes disabled vet crawl down stairs
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