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SVTPerformance's Chain of Restaurants
A Taste of Home
West
No more "stripe" - a 2 vendor kudo
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<blockquote data-quote="JaKaL" data-source="post: 1335894" data-attributes="member: 14466"><p>Mean,</p><p>Alex at Carb Conn refunded my entire fee for the 4 pulls on the Dyno - without my prompting for same. His lead tech invited me back for a free pull due to the odd blip at 5,800 RPM which he could not contribute to a specific failure with the car - he seemed genuinely interested in increasing the company’s knowledge base for the benefit of all.</p><p>Alex made all arrangements with Jody at Collision Masters to ensure the minor repair was done on my timetable and my net cost was the OPTIONAL $149 that I paid to have Jody’s crew detail the car to remove the swirls; which they did to near showroom condition. Jody even confirmed how I like my tires done – shiny or dull (Dull is my preference.)</p><p></p><p>Other than the inconvenience of transit time, not a huge hardship considering I’ll use any excuse for a drive, it was a seamless and thoroughly professional transaction and I could not be happier if I were twins.</p><p></p><p>With such service comes reward and I immediately notified Alex & Jody of this post which was promptly reciprocated with the following communication from Alex:</p><p><em>Lee,</em></p><p><em>Thank you for the kind words and post.</em></p><p><em>We appreciate your understanding things happen. Your patience and courteous demeanor makes it a pleasure to do business.</em></p><p> <em></em></p><p><em>Best regards,</em></p><p> <em></em></p><p><em>Alex Racz</em></p><p> <em></em></p><p><em>CarbConn/ RPM </em></p><p></p><p>We had a great day; with a BBQ to boot, and I've zero complaints. Well maybe one; 95 in a 30 ought to be legal under the right conditions. Not that I'd ever do anything like that myself.</p></blockquote><p></p>
[QUOTE="JaKaL, post: 1335894, member: 14466"] Mean, Alex at Carb Conn refunded my entire fee for the 4 pulls on the Dyno - without my prompting for same. His lead tech invited me back for a free pull due to the odd blip at 5,800 RPM which he could not contribute to a specific failure with the car - he seemed genuinely interested in increasing the company’s knowledge base for the benefit of all. Alex made all arrangements with Jody at Collision Masters to ensure the minor repair was done on my timetable and my net cost was the OPTIONAL $149 that I paid to have Jody’s crew detail the car to remove the swirls; which they did to near showroom condition. Jody even confirmed how I like my tires done – shiny or dull (Dull is my preference.) Other than the inconvenience of transit time, not a huge hardship considering I’ll use any excuse for a drive, it was a seamless and thoroughly professional transaction and I could not be happier if I were twins. With such service comes reward and I immediately notified Alex & Jody of this post which was promptly reciprocated with the following communication from Alex: [I]Lee, Thank you for the kind words and post. We appreciate your understanding things happen. Your patience and courteous demeanor makes it a pleasure to do business. Best regards, Alex Racz CarbConn/ RPM [/I] We had a great day; with a BBQ to boot, and I've zero complaints. Well maybe one; 95 in a 30 ought to be legal under the right conditions. Not that I'd ever do anything like that myself. [/QUOTE]
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SVTPerformance's Chain of Restaurants
A Taste of Home
West
No more "stripe" - a 2 vendor kudo
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