Home
What's new
Latest activity
Authors
Store
Latest reviews
Search products
Forums
New posts
Search forums
What's new
New posts
New listings
New products
New profile posts
Latest activity
Members
Current visitors
New profile posts
Search profile posts
Log in
Register
Cart
Cart
Loading…
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Search titles only
By:
Menu
Log in
Register
Navigation
Install the app
Install
More options
Change style
Contact us
Close Menu
Forums
SVTPerformance's Chain of Restaurants
Pics and Videos Buffet
NWS Pics that make you :lol: every time you see them NWS
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="blackbolt2003" data-source="post: 11160016" data-attributes="member: 88441"><p><strong>Support Session with HP from 2003</strong></p><p></p><p>I just found this going through some really old emails. I know it's longish, but I think it's worth the read. This guy had no idea what he was talking about and I was really bored at work. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick Out Tongue :p" loading="lazy" data-shortname=":p" />op:</p><p></p><p></p><p>"Simon</p><p>Hello Brian.</p><p></p><p></p><p>Simon</p><p>Welcome to HP Total Care for Compaq Products . My name is Simon. How may I assist you today? .</p><p></p><p></p><p>Brian</p><p>Hello</p><p></p><p></p><p>Brian</p><p>I can't see what I type</p><p></p><p></p><p>Simon</p><p>Brian, Welcome back</p><p></p><p></p><p>Simon</p><p>I see.. Do you see my messages ?</p><p></p><p></p><p>Brian</p><p>This doesn't work</p><p></p><p></p><p>Simon</p><p>Brian, are you with me?</p><p></p><p></p><p>Brian</p><p>I couldn't see anything</p><p></p><p></p><p>Brian</p><p>I'm here</p><p></p><p></p><p>Simon</p><p>Do you see my messages now ?</p><p></p><p></p><p>Brian</p><p>Yes</p><p></p><p>Simon</p><p>Please proceed with your inquiry, Brian.</p><p></p><p></p><p>Brian</p><p>sup?</p><p></p><p></p><p>Brian</p><p>I have a Presario 4300. Both the power and the hard drive LED's stay solid as soon as I plug the power in.</p><p></p><p></p><p>Simon</p><p>I see, please go a head.</p><p></p><p></p><p>Brian</p><p>The PC doesn't boot. It doesn't display anything on the screen either.</p><p></p><p></p><p>Simon</p><p>When did you notice this problem ?</p><p></p><p></p><p>Brian</p><p>The PC was shutting down by itself, in the middle of operation. Now it isn't booting at all</p><p></p><p></p><p>Simon</p><p>Did you install any hardware or software in the system recently?</p><p></p><p></p><p>Brian</p><p>No</p><p></p><p></p><p>Simon</p><p>Do you hear any unusual beep sounds ?</p><p></p><p></p><p>Brian</p><p>No, no beeping at all</p><p></p><p></p><p>Simon</p><p>Did you check if all the cable are connected properly ?</p><p></p><p></p><p>Brian</p><p>Yes, connected fine</p><p></p><p></p><p>Simon</p><p>Did you check if the monitor is working ?</p><p></p><p></p><p>Brian</p><p>Yes, the monitor is working. I am using a different known working monitor. The strange thing is how the hard drive activity LED stays solid. It doesn't blink at all. It has been solid all day.</p><p></p><p></p><p>Simon</p><p>The hard drive is not responding, Brian.</p><p></p><p></p><p>Brian</p><p>Why do I not get anything on the monitor? The computer should at least post.</p><p>Simon</p><p>Are you comfortable in opening the system ?</p><p></p><p></p><p>Brian</p><p>Yes</p><p></p><p></p><p>Brian</p><p>Yes, what would you like me to take a look at?</p><p></p><p>Simon</p><p>Please check if the display card and the other Internal cables are fixed properly ?</p><p></p><p></p><p>Brian</p><p>The display card is built into the mobo. I have already checked IDE as well power cables. They are seated well</p><p></p><p></p><p>Simon</p><p>Please check if the cooling fan on the processor works fine ?</p><p></p><p></p><p>Brian</p><p>There is no cooling fan on the CPU, just a heatsink. Are you in training?</p><p></p><p></p><p>Brian</p><p>Hello?</p><p></p><p></p><p>Brian</p><p>Can you see what I am typing?</p><p></p><p></p><p>Simon</p><p>Thanks for confirming, Most of the models have cooling fan fixed on the processor.</p><p></p><p></p><p>Brian</p><p>This is an AMD Duron.</p><p></p><p></p><p>Brian</p><p>Simon, are you with me?</p><p></p><p></p><p>Simon</p><p>Yes Brian.. I am with you.</p><p></p><p></p><p>Brian</p><p>Thanks for confirming.</p><p></p><p></p><p>Simon</p><p>The problem you are experiencing with the system is a hardware issue..and I am sure it is a problem with the motherboard.</p><p></p><p></p><p>Brian</p><p>Could there maybe be a problem with the IDE controller?</p><p></p><p></p><p>Brian</p><p>Simon, are you with me?</p><p></p><p></p><p>Simon</p><p>Yes Brian, please dont worry..</p><p></p><p></p><p>Simon</p><p>I am with you.</p><p></p><p></p><p>Simon</p><p>If it is a problem with the IDE controller you will be able to see the POST.</p><p></p><p></p><p>Brian</p><p>Well, I'm worried. I just spent my life time savings on this and my business may just close because I don't have a backup.</p><p></p><p></p><p>Simon</p><p>Brian, I understand the situation you are in and the importance of the system.</p><p></p><p></p><p>Brian</p><p>I bought this thing used. Was $2,000 a bad price? He said he paid $5,000.</p><p></p><p></p><p>Brian</p><p>What do I do now?</p><p></p><p></p><p>Simon</p><p>In this situtation, I recommend you get the system a onsite Diagnosis.</p><p></p><p></p><p>Brian</p><p>How do I go about doing that?</p><p></p><p></p><p>Brian</p><p>Simon, are you with me?</p><p></p><p></p><p>Simon</p><p>Brian, are you aware of the compaq authorized retail outlets radio shack, Circuit city and best Buy</p><p>?</p><p></p><p></p><p>Brian</p><p>Is this Simon from American Idol? It is isn't it? This is just some sick joke. Please tell me my computer is going to be fine. Please.</p><p></p><p></p><p>Brian</p><p>Never heard of them. I work a lot.</p><p></p><p></p><p>Simon</p><p>Brian, your system would be fine for sure.</p><p></p><p></p><p>Simon</p><p>Please dont worry Brian.</p><p>Brian</p><p>I believe there is reason to worry. My data is gone. I couldn't even print my employee checks today.</p><p></p><p></p><p>Brian</p><p>....and you can't even help.</p><p></p><p></p><p>Simon</p><p>Brian as the issue we are discussing about is a hardware issue..</p><p></p><p></p><p>Simon</p><p>I am afraid I could not be of much help to you as it can be fixed through onsite diagnosis.</p><p></p><p></p><p>Brian</p><p>How do I get onsite diagnosis? Who is radio shak and best buy you speak of?</p><p></p><p></p><p>Simon</p><p>Brian, Radio shack and best buy are authorized compaq service centers. They will fix the problem with your computer.</p><p></p><p></p><p>Brian</p><p>service centers?</p><p></p><p></p><p>Simon</p><p>yes Brian.. They service compaq systems .</p><p></p><p></p><p>Brian</p><p>what is servicing going to do for me?</p><p></p><p></p><p>Simon</p><p>If you take the system to them, They would check the system thoroughly and identify the exact hardware which is not working..</p><p></p><p></p><p>Brian</p><p>No, I got it. I'm talking to a computer. This isn't even a real person. How does compaq expect me to talk to a computer about a computer problem?</p><p></p><p></p><p>Brian</p><p>No wonder you can't figure out what is wrong.</p><p></p><p></p><p>Simon</p><p>I wonder how I can prove that I am a real person LOL..</p><p></p><p></p><p>Simon</p><p>Brian, I recommend you contact our service centers at this point.</p><p></p><p></p><p>Simon</p><p>Brian, are you connected with me?</p><p></p><p></p><p>Simon</p><p>Thank you for using HP Total Care and giving us an opportunity to serve you through Chat Support. Please do not hesitate to contact us if you require any further assistance. We are dedicated to providing support for your needs 24 hours a day, 365 days a year."</p></blockquote><p></p>
[QUOTE="blackbolt2003, post: 11160016, member: 88441"] [b]Support Session with HP from 2003[/b] I just found this going through some really old emails. I know it's longish, but I think it's worth the read. This guy had no idea what he was talking about and I was really bored at work. :pop: "Simon Hello Brian. Simon Welcome to HP Total Care for Compaq Products . My name is Simon. How may I assist you today? . Brian Hello Brian I can't see what I type Simon Brian, Welcome back Simon I see.. Do you see my messages ? Brian This doesn't work Simon Brian, are you with me? Brian I couldn't see anything Brian I'm here Simon Do you see my messages now ? Brian Yes Simon Please proceed with your inquiry, Brian. Brian sup? Brian I have a Presario 4300. Both the power and the hard drive LED's stay solid as soon as I plug the power in. Simon I see, please go a head. Brian The PC doesn't boot. It doesn't display anything on the screen either. Simon When did you notice this problem ? Brian The PC was shutting down by itself, in the middle of operation. Now it isn't booting at all Simon Did you install any hardware or software in the system recently? Brian No Simon Do you hear any unusual beep sounds ? Brian No, no beeping at all Simon Did you check if all the cable are connected properly ? Brian Yes, connected fine Simon Did you check if the monitor is working ? Brian Yes, the monitor is working. I am using a different known working monitor. The strange thing is how the hard drive activity LED stays solid. It doesn't blink at all. It has been solid all day. Simon The hard drive is not responding, Brian. Brian Why do I not get anything on the monitor? The computer should at least post. Simon Are you comfortable in opening the system ? Brian Yes Brian Yes, what would you like me to take a look at? Simon Please check if the display card and the other Internal cables are fixed properly ? Brian The display card is built into the mobo. I have already checked IDE as well power cables. They are seated well Simon Please check if the cooling fan on the processor works fine ? Brian There is no cooling fan on the CPU, just a heatsink. Are you in training? Brian Hello? Brian Can you see what I am typing? Simon Thanks for confirming, Most of the models have cooling fan fixed on the processor. Brian This is an AMD Duron. Brian Simon, are you with me? Simon Yes Brian.. I am with you. Brian Thanks for confirming. Simon The problem you are experiencing with the system is a hardware issue..and I am sure it is a problem with the motherboard. Brian Could there maybe be a problem with the IDE controller? Brian Simon, are you with me? Simon Yes Brian, please dont worry.. Simon I am with you. Simon If it is a problem with the IDE controller you will be able to see the POST. Brian Well, I'm worried. I just spent my life time savings on this and my business may just close because I don't have a backup. Simon Brian, I understand the situation you are in and the importance of the system. Brian I bought this thing used. Was $2,000 a bad price? He said he paid $5,000. Brian What do I do now? Simon In this situtation, I recommend you get the system a onsite Diagnosis. Brian How do I go about doing that? Brian Simon, are you with me? Simon Brian, are you aware of the compaq authorized retail outlets radio shack, Circuit city and best Buy ? Brian Is this Simon from American Idol? It is isn't it? This is just some sick joke. Please tell me my computer is going to be fine. Please. Brian Never heard of them. I work a lot. Simon Brian, your system would be fine for sure. Simon Please dont worry Brian. Brian I believe there is reason to worry. My data is gone. I couldn't even print my employee checks today. Brian ....and you can't even help. Simon Brian as the issue we are discussing about is a hardware issue.. Simon I am afraid I could not be of much help to you as it can be fixed through onsite diagnosis. Brian How do I get onsite diagnosis? Who is radio shak and best buy you speak of? Simon Brian, Radio shack and best buy are authorized compaq service centers. They will fix the problem with your computer. Brian service centers? Simon yes Brian.. They service compaq systems . Brian what is servicing going to do for me? Simon If you take the system to them, They would check the system thoroughly and identify the exact hardware which is not working.. Brian No, I got it. I'm talking to a computer. This isn't even a real person. How does compaq expect me to talk to a computer about a computer problem? Brian No wonder you can't figure out what is wrong. Simon I wonder how I can prove that I am a real person LOL.. Simon Brian, I recommend you contact our service centers at this point. Simon Brian, are you connected with me? Simon Thank you for using HP Total Care and giving us an opportunity to serve you through Chat Support. Please do not hesitate to contact us if you require any further assistance. We are dedicated to providing support for your needs 24 hours a day, 365 days a year." [/QUOTE]
Insert quotes…
Verification
Post reply
Forums
SVTPerformance's Chain of Restaurants
Pics and Videos Buffet
NWS Pics that make you :lol: every time you see them NWS
Top