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SVTPerformance's Chain of Restaurants
Road Side Pub
Q & A Session... - Ask a Ford Dealer
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<blockquote data-quote="Zymologist" data-source="post: 16195733" data-attributes="member: 186041"><p>This is interesting. A few years ago I had a Toyota subject to an oil consumption campaign from the factory. My car was using more than a quart of oil per thousand miles. The dealer told me my car passed the test. I insisted on paying for a second test and witnessing the sealing of the engine at the start of the test and the unsealing and checking of the oil level at the end. At the end of the test period the service manager was very nervous about me being in the shop witnessing the unsealing of the engine, siting insurance reasons. I responded that we could check the oil in the parking lot and she relented. Not surprising, the oil didn't register on the dipstick and only barely did after adding a quart of oil. It took it almost 2 quarts to get back to full. I still got hassled and they took a week to check my service records to prove I maintained the car. I finally got approved. It was a big job. I forgot something in the car and went back to retrieve it. The engine was out of the car and disassembled. All the pistons were out. They had it for 5 days and it was absolutely perfect when I got it back. I told the story to many friends and several of them had models covered by the campaign and every single one was told they passed the test even though they knew they had a severe oil consumption problem. Of all the people I talked to who had the problem, I was the only one to get a repair. All were at different dealers too.</p><p></p><p>Why do you think the Toyota dealership network pushed back so hard on this campaign? I'd think with a loaner car paid for by the factory they could have worked on mine when they weren't working on customer pay cars and even at the lower rate, could still make money on the job.</p><p></p><p>P.S. I gave the car to my daughter and at well over 200,000 miles, it still looks and runs astonishingly well.</p></blockquote><p></p>
[QUOTE="Zymologist, post: 16195733, member: 186041"] This is interesting. A few years ago I had a Toyota subject to an oil consumption campaign from the factory. My car was using more than a quart of oil per thousand miles. The dealer told me my car passed the test. I insisted on paying for a second test and witnessing the sealing of the engine at the start of the test and the unsealing and checking of the oil level at the end. At the end of the test period the service manager was very nervous about me being in the shop witnessing the unsealing of the engine, siting insurance reasons. I responded that we could check the oil in the parking lot and she relented. Not surprising, the oil didn't register on the dipstick and only barely did after adding a quart of oil. It took it almost 2 quarts to get back to full. I still got hassled and they took a week to check my service records to prove I maintained the car. I finally got approved. It was a big job. I forgot something in the car and went back to retrieve it. The engine was out of the car and disassembled. All the pistons were out. They had it for 5 days and it was absolutely perfect when I got it back. I told the story to many friends and several of them had models covered by the campaign and every single one was told they passed the test even though they knew they had a severe oil consumption problem. Of all the people I talked to who had the problem, I was the only one to get a repair. All were at different dealers too. Why do you think the Toyota dealership network pushed back so hard on this campaign? I'd think with a loaner car paid for by the factory they could have worked on mine when they weren't working on customer pay cars and even at the lower rate, could still make money on the job. P.S. I gave the car to my daughter and at well over 200,000 miles, it still looks and runs astonishingly well. [/QUOTE]
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Q & A Session... - Ask a Ford Dealer
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