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SVTPerformance's Chain of Restaurants
Road Side Pub
Question for Ford Service writer/managers
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<blockquote data-quote="SHOdown220" data-source="post: 16275273" data-attributes="member: 39652"><p>I'll try to keep this short, but most likely it won't be lol. </p><p></p><p>Its up to the dealer but yeah most dealers pay you based on your survey scores. How they base it is different from dealer to dealer. I've worked at dealers where it actually affects the percentage I get paid overall on all my work, and I've worked at dealers where it gives me a bonus or loses me a bonus at the end of the month. </p><p></p><p>I get paid on a 3 month average, meaning if I have a terrible month for surveys it can affect me for months to comes. For instance. I had a bad month in may that has drug my 3 month score down for may, June, and july. I have lost a total of $3,536 in that 3 month time frame due to surveys. And no, none of those surveys were bad because of me. They were people unhappy with their car, unhappy with their wait times, or other garbage. </p><p></p><p>Surveys are the most broken system in the automotive field and no one talks about them. I am graded on the entire survey score but only actually about 30% of the survey pertains to me. The rest pertains to my cashiers, the dealers amententies, how happy the customers are with their vehicle, appointment length. etc etc. </p><p></p><p>Problem is I'm not allowed to tell customers these surveys affect my pay. They think giving you "great" across the board is gonna hook you up when actually you just got a 75 but you have to average a 93 or higher. Manufactures expect customers to be 100% happy with your service but fail to build quality vehicles that require multiple visits on a 2019 car they just spent 50 grand on. </p><p></p><p>Hope this helps</p></blockquote><p></p>
[QUOTE="SHOdown220, post: 16275273, member: 39652"] I'll try to keep this short, but most likely it won't be lol. Its up to the dealer but yeah most dealers pay you based on your survey scores. How they base it is different from dealer to dealer. I've worked at dealers where it actually affects the percentage I get paid overall on all my work, and I've worked at dealers where it gives me a bonus or loses me a bonus at the end of the month. I get paid on a 3 month average, meaning if I have a terrible month for surveys it can affect me for months to comes. For instance. I had a bad month in may that has drug my 3 month score down for may, June, and july. I have lost a total of $3,536 in that 3 month time frame due to surveys. And no, none of those surveys were bad because of me. They were people unhappy with their car, unhappy with their wait times, or other garbage. Surveys are the most broken system in the automotive field and no one talks about them. I am graded on the entire survey score but only actually about 30% of the survey pertains to me. The rest pertains to my cashiers, the dealers amententies, how happy the customers are with their vehicle, appointment length. etc etc. Problem is I'm not allowed to tell customers these surveys affect my pay. They think giving you "great" across the board is gonna hook you up when actually you just got a 75 but you have to average a 93 or higher. Manufactures expect customers to be 100% happy with your service but fail to build quality vehicles that require multiple visits on a 2019 car they just spent 50 grand on. Hope this helps [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Question for Ford Service writer/managers
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