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SVTPerformance's Chain of Restaurants
Road Side Pub
Question for Ford Service writer/managers
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<blockquote data-quote="blackfang" data-source="post: 16275559" data-attributes="member: 3302"><p>The CSI is and has been for a long time, the most broken, abused and flawed part of the automotive system and many dealer owners, GM's and Managers know this, but refuse to address it. When it first came out and still to this day, it was never designed to be included or tied to an Advisors pay plan, but yet so many are. </p><p></p><p>It is the only thing I know where out of a ton of questions if you get 2 not perfect answers, you can get a failing score. Some manufacturers are going away with the current style survey and switching over to a more of a social media review style survey(Nissan and Toyota come to mind).</p></blockquote><p></p>
[QUOTE="blackfang, post: 16275559, member: 3302"] The CSI is and has been for a long time, the most broken, abused and flawed part of the automotive system and many dealer owners, GM's and Managers know this, but refuse to address it. When it first came out and still to this day, it was never designed to be included or tied to an Advisors pay plan, but yet so many are. It is the only thing I know where out of a ton of questions if you get 2 not perfect answers, you can get a failing score. Some manufacturers are going away with the current style survey and switching over to a more of a social media review style survey(Nissan and Toyota come to mind). [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Question for Ford Service writer/managers
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