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SVTPerformance's Chain of Restaurants
Road Side Pub
Question for Ford Service writer/managers
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<blockquote data-quote="Gringo185" data-source="post: 16275867" data-attributes="member: 42351"><p>I was an Ford service advisor for a couple of years after I stopped turning wrenches. For my dealership at least, the surveys were a HUGE part of pay and performance reviews. They pretty much exclusively determined bonuses. One bad survey could easily offset 10 good ones. And the worst part is, the tech’s performance is included in the advisor’s survey. So if the tech scratched or dented a vehicle or didn’t resolve an issue and the customer (rightfully so) gives the service an unsatisfactory survey, that falls solely on the advisor. Those surveys are one of the primary reasons I got out of the industry.</p></blockquote><p></p>
[QUOTE="Gringo185, post: 16275867, member: 42351"] I was an Ford service advisor for a couple of years after I stopped turning wrenches. For my dealership at least, the surveys were a HUGE part of pay and performance reviews. They pretty much exclusively determined bonuses. One bad survey could easily offset 10 good ones. And the worst part is, the tech’s performance is included in the advisor’s survey. So if the tech scratched or dented a vehicle or didn’t resolve an issue and the customer (rightfully so) gives the service an unsatisfactory survey, that falls solely on the advisor. Those surveys are one of the primary reasons I got out of the industry. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Question for Ford Service writer/managers
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