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SVTPerformance's Chain of Restaurants
Road Side Pub
Service Advisors: In here
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<blockquote data-quote="SHOdown220" data-source="post: 16080791" data-attributes="member: 39652"><p>This may be long winded but bare with me. I was a technician for small independent shops for several years as well as a honda tech for few years. I made the switch 5 years ago to writing. I've worked in 3 dealers as a writer since then, 2 honda stores and 1 ford store. Working for ford as a writer was the worst decision I've made in my career and I can't help but recommend against it. Granted, my dealer was probably most of my problem, but I also had several issues with the way ford ran their service side of things. They make it overly complicated for very basic things. </p><p></p><p>I'll give you an example, honda came out with an airbag recall that was several months away from parts being available. They offered customers rental cars for the time being. So the process was this: Write repair order and put customer in a rental with company of choice. Customer drives rental until parts are available. Return customer and complete repair, then close repair order and give sublet to rental agency. Ford did the exact same thing and offered customers a rental. My process was this: Write repair order and have customer sign waiver, put customer in rental. Fax signed waiver to yourself, email waiver and request approval from ford for rental. Wait 2 days for approval code. Have customer return rental every 2 weeks. Close repair order and give sublet to rental company. Open new repair order and repeat authorization process. This goes on every 2 weeks for 4 months until parts finally arrive. Honda total repair orders -1 with about 15 minutes of time invested. Ford total repair orders - 8 with about 45 minutes per repair order. </p><p></p><p>Again this may be dealer specific but my typical turn around time to have a customers repair completed with Honda is usually same day, unless parts are ordered then its next day. With ford it was 3-5 days for minor repairs. 4-6 weeks for big repairs. Also honda honestly treats their customers better and offers much more assitance in getting repairs covered than ford. </p><p></p><p>Each dealer is gonna be vastly different in how they do things, how they pay you etc etc. Find a good dealer and a good pay plan and you can make a lot of money and be happy doing it. CSE sucks big time. it really sucks to lose money because someone fills out a bad survey. That is honestly the worst part of the job and it can turn your day to shit real quick. You can't please everyone and you will get bad surveys, you just have to keep your head up and try to get enough good surveys to offset the bad ones. </p><p></p><p>As far as pay goes, the plans will be vastly different between dealers and you have to find one that makes sense to you. My first dealer payed us 4.5% on parts and labor, and .5% for every goal you hit for the month (goals being cse over 91, effective labor rate, dollars per ro and discount %). This means you could make for the month anywhere between 4.5%-6.5% of your total parts and labor sales. At my particular store a good advisor did 80-90k in sales, average was 60-70k. This was a high volume store but also 14 advisors to split the work between. With spiffs a good advisor made about 5.5-6k a month, with the top guys making roughly 7-7.5k</p><p></p><p>At ford we had a terrible pay plan, $3 per hour sold, plus $50 a day salary, plus .50 cent for ever hour other advisors sold. This equated to our top advisor selling 120k month making about 4500. Garbage pay plan. </p><p></p><p>My new store is extremely generous. Base pay is 7.5% with a 2.5% bonus if you sell over 70k and have CSE over 91. That means you can make 10% of total parts and labor sales. Average advisor sales 55-60k, good is 70-80k and top advisors selling around 100 or more. Our top advisor made 12k last month with spiffs. </p><p></p><p>Hope this helps</p></blockquote><p></p>
[QUOTE="SHOdown220, post: 16080791, member: 39652"] This may be long winded but bare with me. I was a technician for small independent shops for several years as well as a honda tech for few years. I made the switch 5 years ago to writing. I've worked in 3 dealers as a writer since then, 2 honda stores and 1 ford store. Working for ford as a writer was the worst decision I've made in my career and I can't help but recommend against it. Granted, my dealer was probably most of my problem, but I also had several issues with the way ford ran their service side of things. They make it overly complicated for very basic things. I'll give you an example, honda came out with an airbag recall that was several months away from parts being available. They offered customers rental cars for the time being. So the process was this: Write repair order and put customer in a rental with company of choice. Customer drives rental until parts are available. Return customer and complete repair, then close repair order and give sublet to rental agency. Ford did the exact same thing and offered customers a rental. My process was this: Write repair order and have customer sign waiver, put customer in rental. Fax signed waiver to yourself, email waiver and request approval from ford for rental. Wait 2 days for approval code. Have customer return rental every 2 weeks. Close repair order and give sublet to rental company. Open new repair order and repeat authorization process. This goes on every 2 weeks for 4 months until parts finally arrive. Honda total repair orders -1 with about 15 minutes of time invested. Ford total repair orders - 8 with about 45 minutes per repair order. Again this may be dealer specific but my typical turn around time to have a customers repair completed with Honda is usually same day, unless parts are ordered then its next day. With ford it was 3-5 days for minor repairs. 4-6 weeks for big repairs. Also honda honestly treats their customers better and offers much more assitance in getting repairs covered than ford. Each dealer is gonna be vastly different in how they do things, how they pay you etc etc. Find a good dealer and a good pay plan and you can make a lot of money and be happy doing it. CSE sucks big time. it really sucks to lose money because someone fills out a bad survey. That is honestly the worst part of the job and it can turn your day to shit real quick. You can't please everyone and you will get bad surveys, you just have to keep your head up and try to get enough good surveys to offset the bad ones. As far as pay goes, the plans will be vastly different between dealers and you have to find one that makes sense to you. My first dealer payed us 4.5% on parts and labor, and .5% for every goal you hit for the month (goals being cse over 91, effective labor rate, dollars per ro and discount %). This means you could make for the month anywhere between 4.5%-6.5% of your total parts and labor sales. At my particular store a good advisor did 80-90k in sales, average was 60-70k. This was a high volume store but also 14 advisors to split the work between. With spiffs a good advisor made about 5.5-6k a month, with the top guys making roughly 7-7.5k At ford we had a terrible pay plan, $3 per hour sold, plus $50 a day salary, plus .50 cent for ever hour other advisors sold. This equated to our top advisor selling 120k month making about 4500. Garbage pay plan. My new store is extremely generous. Base pay is 7.5% with a 2.5% bonus if you sell over 70k and have CSE over 91. That means you can make 10% of total parts and labor sales. Average advisor sales 55-60k, good is 70-80k and top advisors selling around 100 or more. Our top advisor made 12k last month with spiffs. Hope this helps [/QUOTE]
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