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SVTPerformance's Chain of Restaurants
Road Side Pub
Service Advisors: In here
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<blockquote data-quote="AustinSN" data-source="post: 16080821" data-attributes="member: 159453"><p>These guys are pretty spot on, but I will touch on what Josh said. I have seen bad advisors that were technicians, just because they couldn't deal with the customers screaming at them.</p><p></p><p>I remember one lady came in for a LOF and tire rotation, I asked her if she had her 60k done last time she was in and I was berated (loudly) on the drive, in front of 20 techs about how I couldn't do my job and look up her history from last time. She was a walk in-waiter... All I had was a clip-board in my hand. I had 2 techs come and tell me they are glad they are technicians because they can't deal with the verbal abuse. That lady was ****ed up though. She was well known throughout the dealership and I apparently handled it so well that she became my customer. </p><p></p><p>The CSI can be bullshit too. I lost out on $500 because this lady had come in for an oil change with a different advisor, they said they tested the battery (I found the RO, it wasn't tested), and the battery failed like 2 days later. So when I picked it up, I just so happened to get what should have technically been a come-back and she just so happened to get a survey too. </p><p></p><p>I can't remember our payment plan exactly. We had a $1000 base monthly, got a very small percentage of our total gross (included parts), as well as a percentage of our total work, and any lines added for rec'd work were an extra 2%. </p><p></p><p>The reason I left was for a better employment opportunity and I wanted less hours. They tell you it's only 55-65 hours per week but that's not always the case. </p><p></p><p>Most guys were knocking back $60-$90k. If you are willing to jump head first into it, BMW service writers make a lot of money. I have a buddy who manages a BMW service department out here and his top 4 advisors made over $150k last year.</p></blockquote><p></p>
[QUOTE="AustinSN, post: 16080821, member: 159453"] These guys are pretty spot on, but I will touch on what Josh said. I have seen bad advisors that were technicians, just because they couldn't deal with the customers screaming at them. I remember one lady came in for a LOF and tire rotation, I asked her if she had her 60k done last time she was in and I was berated (loudly) on the drive, in front of 20 techs about how I couldn't do my job and look up her history from last time. She was a walk in-waiter... All I had was a clip-board in my hand. I had 2 techs come and tell me they are glad they are technicians because they can't deal with the verbal abuse. That lady was ****ed up though. She was well known throughout the dealership and I apparently handled it so well that she became my customer. The CSI can be bullshit too. I lost out on $500 because this lady had come in for an oil change with a different advisor, they said they tested the battery (I found the RO, it wasn't tested), and the battery failed like 2 days later. So when I picked it up, I just so happened to get what should have technically been a come-back and she just so happened to get a survey too. I can't remember our payment plan exactly. We had a $1000 base monthly, got a very small percentage of our total gross (included parts), as well as a percentage of our total work, and any lines added for rec'd work were an extra 2%. The reason I left was for a better employment opportunity and I wanted less hours. They tell you it's only 55-65 hours per week but that's not always the case. Most guys were knocking back $60-$90k. If you are willing to jump head first into it, BMW service writers make a lot of money. I have a buddy who manages a BMW service department out here and his top 4 advisors made over $150k last year. [/QUOTE]
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Service Advisors: In here
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