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SVT Shelby GT500
Sub-par customer service at CJ Pony Parts
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<blockquote data-quote="Kobreh" data-source="post: 9944399" data-attributes="member: 107649"><p>I ordered a JLT carbon fiber inlet tube from CJ Pony Parts.</p><p></p><p>I did not find out it was on back-order until they sent me the confirmation e-mail that they processed my order. I think to myself, that sucks because I'm really excited about getting my product, but not really a big deal.</p><p></p><p>I'm reading the confirmation email, and it has my intake being shipped to my billing address, NOT my shipping address. I think again to myself, not a huge deal, easy fix. I contact customer service by phone AND e-mail and they confirmed twice that they fixed the shipping address. After over a week of the part being on back-order, I get an email that my order finally shipped.... to the WRONG address. </p><p></p><p>Not the worst service ever, but just thought y'all might want to know if customer service means a lot to you.</p><p></p><p></p><p>:bash: Wish I would have ordered from Lethal EDIT** (or JLT directly). Sounds like they really know how to take care of their customers :beer:</p></blockquote><p></p>
[QUOTE="Kobreh, post: 9944399, member: 107649"] I ordered a JLT carbon fiber inlet tube from CJ Pony Parts. I did not find out it was on back-order until they sent me the confirmation e-mail that they processed my order. I think to myself, that sucks because I'm really excited about getting my product, but not really a big deal. I'm reading the confirmation email, and it has my intake being shipped to my billing address, NOT my shipping address. I think again to myself, not a huge deal, easy fix. I contact customer service by phone AND e-mail and they confirmed twice that they fixed the shipping address. After over a week of the part being on back-order, I get an email that my order finally shipped.... to the WRONG address. Not the worst service ever, but just thought y'all might want to know if customer service means a lot to you. :bash: Wish I would have ordered from Lethal EDIT** (or JLT directly). Sounds like they really know how to take care of their customers :beer: [/QUOTE]
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SVT Shelby GT500
Sub-par customer service at CJ Pony Parts
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