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SVTPerformance's Chain of Restaurants
Road Side Pub
United Airlines New "Passenger Removal" Tactics
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<blockquote data-quote="_Snake_" data-source="post: 15579538" data-attributes="member: 159147"><p>I'm also amazed at the number of people siding with the airline. Take a step back from the passenger's reaction for a second and put yourself in a similar position. You paid for a ticket, arrived at the airport long before the departure time, parked your car or returned your rental, checked your luggage, went through security, and then hurried up and waited for a plane that was probably late. Finally you get to board and as you're sitting there, you're told you need to give up your seat for an employee. </p><p></p><p>Where's your luggage? If it was the last flight out, are you sleeping in the airport? What about work the next day - you're going to miss it and be out the $ or a vacation day. Oh and guess what? They don't guarantee you a seat on a flight the next day. </p><p></p><p>Not saying these were all applicable to the situation being discussed, but they're relevant. I understand why he was pissed. </p><p></p><p>As others have said, both parties should have handled the situation differently. However, I hope it facilitates some change in how the airlines do business.</p></blockquote><p></p>
[QUOTE="_Snake_, post: 15579538, member: 159147"] I'm also amazed at the number of people siding with the airline. Take a step back from the passenger's reaction for a second and put yourself in a similar position. You paid for a ticket, arrived at the airport long before the departure time, parked your car or returned your rental, checked your luggage, went through security, and then hurried up and waited for a plane that was probably late. Finally you get to board and as you're sitting there, you're told you need to give up your seat for an employee. Where's your luggage? If it was the last flight out, are you sleeping in the airport? What about work the next day - you're going to miss it and be out the $ or a vacation day. Oh and guess what? They don't guarantee you a seat on a flight the next day. Not saying these were all applicable to the situation being discussed, but they're relevant. I understand why he was pissed. As others have said, both parties should have handled the situation differently. However, I hope it facilitates some change in how the airlines do business. [/QUOTE]
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SVTPerformance's Chain of Restaurants
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United Airlines New "Passenger Removal" Tactics
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