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SVTPerformance's Chain of Restaurants
The Blower Bistro
VERY dissatisfied with Kenne Bell product and customer service
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<blockquote data-quote="JerryC" data-source="post: 11167095" data-attributes="member: 113820"><p>That is a definition of poor customer support. Good customer support would have enough staff to handle the load. I understand that it's very difficult to provide that level of support, and that's why there are so few companies that provide good customer support. </p><p></p><p>Most businesses fail to realize that while support is cost center and not a revenue center, it can greatly affect sales. </p><p></p><p>Ex: I read a comment like yours and buy from a different vendor. I don't want to wait for support, my car is down while I wait for them to clear the phones and get to me.</p><p></p><p> </p><p></p><p>That is an example of good customer support, the problem is that as we all know, one "ah sh!t, wipes out 1000 atta-boys"</p></blockquote><p></p>
[QUOTE="JerryC, post: 11167095, member: 113820"] That is a definition of poor customer support. Good customer support would have enough staff to handle the load. I understand that it's very difficult to provide that level of support, and that's why there are so few companies that provide good customer support. Most businesses fail to realize that while support is cost center and not a revenue center, it can greatly affect sales. Ex: I read a comment like yours and buy from a different vendor. I don't want to wait for support, my car is down while I wait for them to clear the phones and get to me. That is an example of good customer support, the problem is that as we all know, one "ah sh!t, wipes out 1000 atta-boys" [/QUOTE]
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SVTPerformance's Chain of Restaurants
The Blower Bistro
VERY dissatisfied with Kenne Bell product and customer service
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