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SVTPerformance's Chain of Restaurants
Road Side Pub
your worst customer service experience?
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<blockquote data-quote="Screw-Rice" data-source="post: 15672556" data-attributes="member: 31264"><p>I've had a few but one of the most aggravating was from Xfinity. New house and get them lined up to install service on move in day.</p><p></p><p>Move in day, guy shows up 2 hours early while I'm trying to move in a fridge and haven't unloaded the TV or modem. Told him he needs to come back in the window I arranged. He never comes back. Call later that day and say I need to wait a few days for reschedule.</p><p></p><p>Different guy shows up four days later, install goes fine, had to run it to the junction a few houses down. Scheduled bury crew for the next week to bury the line. 3 weeks later bury crew just strolls into my yard, found them when I came home. They trenched through my yard and irrigation like idiots. Exposed a bunch of rocks, dirt and destroyed my grass. Didn't notice until after when they just up and left. Which made it really fun with an 8 week old puppy trying to eat everything.</p><p></p><p>Turn on the TV and these morons managed to cut the line somewhere while burying. Call to complain, and they tell me it'll be a week to get a tech out. At this point I'm pissed, text the installer (he left me his number if I had issues) and he had to run a new line the next day, while I repaired my irrigation.</p><p></p><p>Once that was functioning again, call retentions to demand a credit for the damage to my yard and shitty job they did. After arguing for an hour they gave me a $100 credit. Couple months later I remember about it, and after looking never saw any credit. Called again, this time I was told it was pending and should be approved within a week. Sounds like BS.</p><p></p><p>So I call again the next day, and the agent slips that the investigator denied the claim after their inspection. I asked what inspector, they explained someone came out to verify the damage, found no problems. This sent me through the roof, asked them how this took place when I have a locked gate (threw lock on after bury crew) and cameras at my house. Just repeated the inspector denied the claim. Mind you the agent the day before said it was pending, when it was obviously denied.</p><p></p><p>Go to retentions again, after an hour on hold, explained all the issues as she went through the notes and re explained all the run around. At this point, she straight up hangs up on me. Called back and after another hold got an agent that told me that was too bad and nothing they could do. Before this experience, they were typically halfway decent when it came to service.</p><p></p><p>Still stuck with these morons as my only option is DSL at 25MB and not going back to what amounts to string and tin cups.</p></blockquote><p></p>
[QUOTE="Screw-Rice, post: 15672556, member: 31264"] I've had a few but one of the most aggravating was from Xfinity. New house and get them lined up to install service on move in day. Move in day, guy shows up 2 hours early while I'm trying to move in a fridge and haven't unloaded the TV or modem. Told him he needs to come back in the window I arranged. He never comes back. Call later that day and say I need to wait a few days for reschedule. Different guy shows up four days later, install goes fine, had to run it to the junction a few houses down. Scheduled bury crew for the next week to bury the line. 3 weeks later bury crew just strolls into my yard, found them when I came home. They trenched through my yard and irrigation like idiots. Exposed a bunch of rocks, dirt and destroyed my grass. Didn't notice until after when they just up and left. Which made it really fun with an 8 week old puppy trying to eat everything. Turn on the TV and these morons managed to cut the line somewhere while burying. Call to complain, and they tell me it'll be a week to get a tech out. At this point I'm pissed, text the installer (he left me his number if I had issues) and he had to run a new line the next day, while I repaired my irrigation. Once that was functioning again, call retentions to demand a credit for the damage to my yard and shitty job they did. After arguing for an hour they gave me a $100 credit. Couple months later I remember about it, and after looking never saw any credit. Called again, this time I was told it was pending and should be approved within a week. Sounds like BS. So I call again the next day, and the agent slips that the investigator denied the claim after their inspection. I asked what inspector, they explained someone came out to verify the damage, found no problems. This sent me through the roof, asked them how this took place when I have a locked gate (threw lock on after bury crew) and cameras at my house. Just repeated the inspector denied the claim. Mind you the agent the day before said it was pending, when it was obviously denied. Go to retentions again, after an hour on hold, explained all the issues as she went through the notes and re explained all the run around. At this point, she straight up hangs up on me. Called back and after another hold got an agent that told me that was too bad and nothing they could do. Before this experience, they were typically halfway decent when it came to service. Still stuck with these morons as my only option is DSL at 25MB and not going back to what amounts to string and tin cups. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
your worst customer service experience?
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