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SVTPerformance's Chain of Restaurants
Road Side Pub
your worst customer service experience?
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<blockquote data-quote="Snake Pliskin" data-source="post: 15672612" data-attributes="member: 28683"><p>BEWARE LOWES WARRANTIES.</p><p></p><p>We picked up a new Samsung washer and dryer in June. We thought it wise to add the 5 year major appliance warranty because our machines get a workout. The washer was recalled by Samsung 6 months after we bought it and the process was for us to go buy a new one just like it and Lowes would bring the new one and return the recalled one. Which they did and we are still waiting on our refund from Samsung. The trouble started when we contacted lowes about transferring the remaining 4.5 years left on the 5 year warranty to the replacement washer.The bottom line is that they will absolutely not do this. The warranty was a bundled package for both appliances thus a prorated refund would also remove the warranty from the dryer and render it ineligible for warranty because it was > 30 days from when it was purchased. So basically the warranty on washer no longer exists which equates to a prorated loss of roughly $90.00 to me. I would have to buy a new 5 year warranty for the replacement washer. Shady business practice IMO. They did offer me a $25 sorry we pissed you off gift card. The thing that bothers me the most is Lowes refusal to simply make this right. I know it's not impossible. So despite the fact that I always liked shopping there and have spent well in excess of $20k at that store over the past 15 years I am forced to fire them in favor of Home Depot. All this for roughly 90-25= $65. I hope they have a good time with that $65 they took from me. I was set to buy from there forever.</p><p>This issue was not with the Greer location. It was with Lowes corporation.</p><p>So I would recommend :</p><p>- Shop somewhere other than Lowes</p><p>- Don't bundle package warranties on appliances or other large purchase.</p><p>- Remember customer service is still important even after they have your'e money.</p><p>- Read reviews and good luck with whomever you choose to do business with in the future.</p></blockquote><p></p>
[QUOTE="Snake Pliskin, post: 15672612, member: 28683"] BEWARE LOWES WARRANTIES. We picked up a new Samsung washer and dryer in June. We thought it wise to add the 5 year major appliance warranty because our machines get a workout. The washer was recalled by Samsung 6 months after we bought it and the process was for us to go buy a new one just like it and Lowes would bring the new one and return the recalled one. Which they did and we are still waiting on our refund from Samsung. The trouble started when we contacted lowes about transferring the remaining 4.5 years left on the 5 year warranty to the replacement washer.The bottom line is that they will absolutely not do this. The warranty was a bundled package for both appliances thus a prorated refund would also remove the warranty from the dryer and render it ineligible for warranty because it was > 30 days from when it was purchased. So basically the warranty on washer no longer exists which equates to a prorated loss of roughly $90.00 to me. I would have to buy a new 5 year warranty for the replacement washer. Shady business practice IMO. They did offer me a $25 sorry we pissed you off gift card. The thing that bothers me the most is Lowes refusal to simply make this right. I know it's not impossible. So despite the fact that I always liked shopping there and have spent well in excess of $20k at that store over the past 15 years I am forced to fire them in favor of Home Depot. All this for roughly 90-25= $65. I hope they have a good time with that $65 they took from me. I was set to buy from there forever. This issue was not with the Greer location. It was with Lowes corporation. So I would recommend : - Shop somewhere other than Lowes - Don't bundle package warranties on appliances or other large purchase. - Remember customer service is still important even after they have your'e money. - Read reviews and good luck with whomever you choose to do business with in the future. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
your worst customer service experience?
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