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SVTPerformance's Chain of Restaurants
Road Side Pub
your worst customer service experience?
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<blockquote data-quote="BigPoppa" data-source="post: 15672621" data-attributes="member: 177587"><p>Pretty much any fast food restaurant.</p><p></p><p>Due to our busy schedules, we get a lot of takeout and it seems more often than not, they screw up the order (happened again last night).</p><p></p><p>Then they want you to drive back so they can fix it. I told my wife next time they say that, tell them to drive it out to us instead since we shouldn't have to waste our money on gas for their mistake and tell them if that is unsatisfactory, we can just dispute the charge with our bank and the whole transaction will be reversed.</p><p></p><p>I actually had that happen with Wal-Mart. We bought some meat to cook for dinner and when we got home and opened the package, the meat smelled rancid. Obviously it was one of those deals where it got left on a shelf or up at the front and they put it back in the meat case (yes, that happens more than you realize).</p><p></p><p>When I took the meat back and asked for a refund, they refused. Having been grossed out, I didn't want to exchange it for more meat from their questionable meat market. They wouldn't refund the 10 bucks, so I called Bank of America and disputed the charge. BoA doesn't separate out part of a transaction, so they reversed the entire charge of about $200 in groceries we had bought. Sorry Wal-Mart, should have read your card processing agreement. $200 in lost product for $10 in no sale.</p><p></p><p>It was after that I realized to pay for everything with my debit card as they have great consumer protection.</p></blockquote><p></p>
[QUOTE="BigPoppa, post: 15672621, member: 177587"] Pretty much any fast food restaurant. Due to our busy schedules, we get a lot of takeout and it seems more often than not, they screw up the order (happened again last night). Then they want you to drive back so they can fix it. I told my wife next time they say that, tell them to drive it out to us instead since we shouldn't have to waste our money on gas for their mistake and tell them if that is unsatisfactory, we can just dispute the charge with our bank and the whole transaction will be reversed. I actually had that happen with Wal-Mart. We bought some meat to cook for dinner and when we got home and opened the package, the meat smelled rancid. Obviously it was one of those deals where it got left on a shelf or up at the front and they put it back in the meat case (yes, that happens more than you realize). When I took the meat back and asked for a refund, they refused. Having been grossed out, I didn't want to exchange it for more meat from their questionable meat market. They wouldn't refund the 10 bucks, so I called Bank of America and disputed the charge. BoA doesn't separate out part of a transaction, so they reversed the entire charge of about $200 in groceries we had bought. Sorry Wal-Mart, should have read your card processing agreement. $200 in lost product for $10 in no sale. It was after that I realized to pay for everything with my debit card as they have great consumer protection. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
your worst customer service experience?
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