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SVTPerformance's Chain of Restaurants
Road Side Pub
your worst customer service experience?
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<blockquote data-quote="Riddick" data-source="post: 15673788" data-attributes="member: 143188"><p>I actually experienced this recently with UPS. I bought a set of GT500 mufflers from an individual and he shipped them via UPS and insured. When they arrived it was obvious they didnt handle the box properly both sides of the boxes had holes and rips from the mufflers thrashing around them. When opening the box on one of the mufflers the tip and exhaust hook up pipe were badly dented from being dropped. The shipper had both ends wrapped and it still dented/bent the pipes.</p><p></p><p>We went to file a claim and they denied it stating the box was not rated to support the weight of the muffler. The shipper used the same box his KB blower came in which weighs more than the mufflers. They refused to work with us on the claim, since this I will not use UPS ever again!!</p><p></p><p>The seller and I ended up splitting the cost and he reimbursed me half of the insured cost which I thought was fair.</p></blockquote><p></p>
[QUOTE="Riddick, post: 15673788, member: 143188"] I actually experienced this recently with UPS. I bought a set of GT500 mufflers from an individual and he shipped them via UPS and insured. When they arrived it was obvious they didnt handle the box properly both sides of the boxes had holes and rips from the mufflers thrashing around them. When opening the box on one of the mufflers the tip and exhaust hook up pipe were badly dented from being dropped. The shipper had both ends wrapped and it still dented/bent the pipes. We went to file a claim and they denied it stating the box was not rated to support the weight of the muffler. The shipper used the same box his KB blower came in which weighs more than the mufflers. They refused to work with us on the claim, since this I will not use UPS ever again!! The seller and I ended up splitting the cost and he reimbursed me half of the insured cost which I thought was fair. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
your worst customer service experience?
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