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SVTPerformance's Chain of Restaurants
Road Side Pub
your worst customer service experience?
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<blockquote data-quote="Grabber" data-source="post: 15675863" data-attributes="member: 70485"><p>I'd say the worst I've had that I can remember is recently. </p><p></p><p>I had an Asus Motherboard (Top dog MB when I bought it a few years ago) and it finally failed, stopped reading any GPU I put in the PCIe slots. Sent it in, paid about $25 bucks in shipping for an oversize, well-packed box with insurance to send it to the Asus repair center. The MB was removed by a professional as I had to upgrade it to the newest model since I could not find any new ones as they are 3+ years old.</p><p></p><p>Asus receives the package, couple of days later, they send me a small, single picture of a couple of pins near the Motherboard where the CPU/Processor goes. They say this voids the warranty automatically (5-year warranty) and they will not cover any failed part on the board because of this. They then say it they will offer me a discounted repair of $150 for the board. A new one is $180-$200, why fix an outdated one at that?</p><p></p><p>So, after several conversations, they won't budge. I seen results online as much as 500 complaints against Asus voiding warranties like there is no tomorrow. </p><p></p><p>It's a shame that I just dropped another $200 on a new board while I waited for the old one to possibly get fixed/replaced. Now they are sending the board back after almost two weeks of back and forth. </p><p></p><p>Never going to buy another Asus product as long as I live.</p></blockquote><p></p>
[QUOTE="Grabber, post: 15675863, member: 70485"] I'd say the worst I've had that I can remember is recently. I had an Asus Motherboard (Top dog MB when I bought it a few years ago) and it finally failed, stopped reading any GPU I put in the PCIe slots. Sent it in, paid about $25 bucks in shipping for an oversize, well-packed box with insurance to send it to the Asus repair center. The MB was removed by a professional as I had to upgrade it to the newest model since I could not find any new ones as they are 3+ years old. Asus receives the package, couple of days later, they send me a small, single picture of a couple of pins near the Motherboard where the CPU/Processor goes. They say this voids the warranty automatically (5-year warranty) and they will not cover any failed part on the board because of this. They then say it they will offer me a discounted repair of $150 for the board. A new one is $180-$200, why fix an outdated one at that? So, after several conversations, they won't budge. I seen results online as much as 500 complaints against Asus voiding warranties like there is no tomorrow. It's a shame that I just dropped another $200 on a new board while I waited for the old one to possibly get fixed/replaced. Now they are sending the board back after almost two weeks of back and forth. Never going to buy another Asus product as long as I live. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
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