Bruno this is pretty normal procedure for a warranty backordered part.
When a part under warranty is placed on national back order, the service adviser is given a stipend from FCA to keep you in a rental car for as long as needed until the part comes in. That rental car isn't coming out of the goodness of their heart or anything.
Keep this in mind as well- everyday you drive it, it's costing FCA money. So instead of replacing the water pump, paying a day or two of rental, and then giving it back to you, they are now paying 3-6 months rental, parts and labor, and all the wonderful taxes/fees associated with it. Aka a butt load.
Trust me. If they could get the part faster, FCA would. At Ford I had a few 6.7L diesel parts go on a year long back order.
It took a year to get them in too.
When a part under warranty is placed on national back order, the service adviser is given a stipend from FCA to keep you in a rental car for as long as needed until the part comes in. That rental car isn't coming out of the goodness of their heart or anything.
Keep this in mind as well- everyday you drive it, it's costing FCA money. So instead of replacing the water pump, paying a day or two of rental, and then giving it back to you, they are now paying 3-6 months rental, parts and labor, and all the wonderful taxes/fees associated with it. Aka a butt load.
Trust me. If they could get the part faster, FCA would. At Ford I had a few 6.7L diesel parts go on a year long back order.
It took a year to get them in too.