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Device manufacturers release product revisions and software updates constantly, auto manufacturers can’t design their infotainment systems to be compatible with products that don’t even yet exist. OEs are always playing catch up to fix the new issues created, hence the Sync update. As far as...

First off...don't listen to Service Advisors. They are literally just sales people for the service department working on commision, 99% of them have no idea what they're taking about. Second, the 10,000 mile oil change interval is the maximum under perfect conditions. Which means mild...