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Discount Tire

2018 Black Friday Deals on Tires & Wheels | Save UP TO 20%

Discussion in 'Discount Tire' started by Discount Tire, Nov 23, 2018.

  1. Discount Tire

    Discount Tire Authorized Vendor Authorized Vendor

    Messages:
    838
    Joined:
    Sep 28, 2007
  2. Discount Tire

    Discount Tire Authorized Vendor Authorized Vendor

    Messages:
    838
    Joined:
    Sep 28, 2007
    This offer is combinable with the following manufacturer rebates for even MORE SAVINGS!

    bridgestone_70_winter_November18EPIClist.jpg

    goodyear_100Visa_October18EPIClist.jpg

    pirelli_70_winter_November18EPIClist.jpg

    continental_UpTo100_November18EPIClist.jpg

    vogue75VisaMay17EPIClist.jpg

    cooper_70_winter_November18EPIClist.jpg
     
  3. NightRide

    NightRide Roll Racer Established Member

    Messages:
    3,249
    Joined:
    Mar 29, 2011
    Location:
    New Mexico
    Ordered 4 tires Sunday hoping they would ship early monday as I need them asap. Get an email Monday saying problem with order but don't email back call as fastest resolution. Spend the last two days calling and leaving messages but nobody answers???
     
  4. Discount Tire

    Discount Tire Authorized Vendor Authorized Vendor

    Messages:
    838
    Joined:
    Sep 28, 2007
    Thank you for the post, NightRide.

    First and foremost, thank you for choosing DTD! We know there are a lot of competitors to choose from so thank your business!

    Second, my apologies for the breakdown in communication. We'd like to help! If you would, please shoot us a PM with your online order confirmation number along with your full name and telephone number - we'll be happy to look into this for you.

    Thank you again for your support and for giving us the opportunity to help!
     
  5. NightRide

    NightRide Roll Racer Established Member

    Messages:
    3,249
    Joined:
    Mar 29, 2011
    Location:
    New Mexico
    I was finally contacted and the order was finalized. There was a problem with the tire care card which I used only as part of your rebate incentives. Possibly next time pay the csr's some OT to return calls same day instead of sending emails that won't resolve the issue. I've ordered a lot of tires through you guys but this was a first. Even have bought tires for family to have shipped which last time they didn't want to. You guys have great prices and are normally reliable. Just the time issue with this is what bothered me.
     
  6. Discount Tire

    Discount Tire Authorized Vendor Authorized Vendor

    Messages:
    838
    Joined:
    Sep 28, 2007
    Thank you for the update, NightRide - I'm glad to hear the issue was resolved, though I agree, the resolution should have been quicker.

    We appreciate your continued support and thank you again for sharing your experience with us here. I'll be sure to pass your comments along to the sales support team - your feedback is valuable to our organization in order for us to improve our services to our customers.
     

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