Anyone work for Tmobile???

[snakezilla]

Im trying to cancel my contract with Tmobile. I have 1 account with 2 lines and they want me to pay 2 cancelation fees because I have 2 phones. Im like wait up, I only have 1 account and 1 contract. Then I tell them I only need 1 phone and I want to renew my contract with 1 phone and they tell me I still have to pay a cancellation fee for the other line. This a a load of BS:fm: I was willing to pay the cancellation fee until they said I have to pay 2 cancellation fees for 1 account. Is there any advice you guys can give me so I can get out of the contract or just renewing my contract with just 1 line without a BS fee since im not cancelling my service.
Thank you,

 

[txyaloo]

2 phones = 2 fees. It's in your contract. Phones are subsidized. You have to pay for that if you cancel before your contract is up.

 

[thasalvoo]

I agree... I don't understand the problem here. 2 phones 2 cancellations

 

[snakezilla]

Just trying to save $400. I could get new injectors for that much.

 

[musclefan21]

Two phones with a killer deal but with a contract = cancellation fee for each phone.

Don't cancel.

 

[HEMIHUNTER]

How long do you have left?

 

[txyaloo]

Just trying to save $400. I could get new injectors for that much.

Should have thought of that when you got the phones. :shrug:

Unless you're military being deployed, moved to a place where there is no service, etc, you have little to no chance of getting out of it.

 

[snakezilla]

How long do you have left?

my 2 years are up in May

Two phones with a killer deal but with a contract = cancellation fee for each phone.

Don't cancel.

I guess I might have to wait it out. It just doesnt seem correct if its just 1 family plan and have to pay a fee per phone.

Should have thought of that when you got the phones. :shrug:

Unless you're military being deployed, moved to a place where there is no service, etc, you have little to no chance of getting out of it.

Would of thought of it if Tmobile would explain it better. I clearly remember them saying it will be $200 if I want to cancel my contract and thats it. They did not say per line. Im sure they never do. I have been with Tmobile for over 10 years and they have been great but I have no use for 2 phones anymore and I am willing to stay and renew my plan with 1 phone and they still want money to do that. I guess I might have to wait it out and then I will take my business else where:nonono:

 

[snakezilla]

I did hear if a cell phone company makes any changes to contracts or anything that might affect the customer, we have the right to cancel without fees. Anyone have any insider news of changes?

 

[blinelaxd27]

you are missing the point.... you got a great deal on 2 phones.... either free or greatly reduced cost... why do you think that you don't have to pay a cancellation fee on each phone?

 

[ThatOneCobra]

Thats usually the way it works man. Every line active has its own cancellation fee. It sucks, but thats just the way they make money.

 

[bglf83]

i think they pro rate the charge, so its probably not 400 bucks.

 

[EricfromMO]

On your service agreement that you signed, you agreed to terms of if you cancel after your buyers remorse period you are subject to a 200 cancelation fee per line. After the first year at one point they drop to 100 bucks per line...

 

[snakezilla]

On your service agreement that you signed, you agreed to terms of if you cancel after your buyers remorse period you are subject to a 200 cancelation fee per line. After the first year at one point they drop to 100 bucks per line...

Really, they are telling me its 200 per line until I hit 24 months... Im was willing to pay 200 for the entire contract from the start.