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Mustang Forums
2011-2014 Mustangs
2011-2014 Mustang Talk
Bad build experience
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<blockquote data-quote="Modular Racing" data-source="post: 13301893" data-attributes="member: 18904"><p>Guys, there is a lot that has been left out so we will explain.</p><p></p><p>The customers order was originally layaway, with a deposit given back in 2012 it was on layaway for roughly 6 months - again- not paid in full.</p><p></p><p>When the customer finally decided to pay for the order the item was no longer available on our website, it was replaced with the MMR BOSS longblock which had many upgrades over the original engine (ARP head studs, BOSS heads etc), we upgraded him to that engine with the main difference being that it does not include covers. We explained this to him and as a courtesy sent him the covers last week after he stated he was unhappy that the engine did not include the covers as he was originally told.</p><p></p><p>We feel like we handled this as best as we know how, and are surprised that the customer has made this post. We do however apologize if he is still unhappy and this is why we shipped out the covers in the first place.</p><p></p><p>MMR Management</p></blockquote><p></p>
[QUOTE="Modular Racing, post: 13301893, member: 18904"] Guys, there is a lot that has been left out so we will explain. The customers order was originally layaway, with a deposit given back in 2012 it was on layaway for roughly 6 months - again- not paid in full. When the customer finally decided to pay for the order the item was no longer available on our website, it was replaced with the MMR BOSS longblock which had many upgrades over the original engine (ARP head studs, BOSS heads etc), we upgraded him to that engine with the main difference being that it does not include covers. We explained this to him and as a courtesy sent him the covers last week after he stated he was unhappy that the engine did not include the covers as he was originally told. We feel like we handled this as best as we know how, and are surprised that the customer has made this post. We do however apologize if he is still unhappy and this is why we shipped out the covers in the first place. MMR Management [/QUOTE]
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2011-2014 Mustang Talk
Bad build experience
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