I'm sure some of you know that this is a chain furniture store. This story is just too ridiculous not to share. The level of incompetence is astounding. Anyway, I decided on a sofa from them. Bought it in store on Monday. Delivery scheduled for Wednesday. That all went well.
Wednesday morning they show up...with only half of the sofa! (It's a 2 piece power reclining sofa) I call corporate (Store was not open yet) and am told the other half will be delivered tomorrow. WTF?! What am I going to do with half a sofa?! Many more calls to them & the store & lots of frustration on my end results in no gain.
I'm assured it will be here this morning. Nope, get a automated message late last night saying delivery window moved to between 1:45 PM and 5:45 PM. PITA, but whatever. I called first thing today to see about getting it back to morning delivery. Nope! I had to move an important meeting because of this. It's around 3 PM so I check their tracker online. It says my delivery was cancelled!!!!
I call corporate & someone cancelled it at 7 AM, but no one knows who or why. I call store & ask for the manager. "He'll call you back" Nope, I'm 15 minutes from the store so I storm in!
More of the no answer bs no one knows what happened we're working on it. Who cares who cancelled it at this point. The issue is DELIVER THE OTHER HALF OF MY SOFA THAT I PAID FOR!! I am told there is a chance it can still be delivered tonight. If not, definitely tomorrow & they will call me by 6 PM. (I was there around 4 PM) While there, I told them pick up the half you delivered & refund me if I don't get it tomorrow.
No call at 6 PM so I call them & am told they never heard from their routing team or whatever. Call corporate a few more times & keep getting told they cannot add it on for tomorrow b/c all trucks are full. **** you, pick this POS up & refund my CC then. They say they can't do that once merch is delivered. LOL you only delivered half!
I call store again & now it's "We're trying to get in touch with our delivery manager". Acting like I can still get it tomorrow. At this point, I have already done a chargeback.
Looks like I'll be going to The Dump tomorrow to see what they have. Ashley & Raymour didn't have anything I liked. I don't want another leather or vinyl sofa & it must recline. Also, hoping to get a 2 cushion one rather than the 3 small cushion sofa. I've been without a sofa for a week now. I guess I should not have let the folks that bought my old sofa pick it up Monday LOL!
I cannot fathom how stupid you have to be to keep ****ing up one simple delivery so much & then, pretty much, tell the customer "F you". Who's drinking with me? lol
Wednesday morning they show up...with only half of the sofa! (It's a 2 piece power reclining sofa) I call corporate (Store was not open yet) and am told the other half will be delivered tomorrow. WTF?! What am I going to do with half a sofa?! Many more calls to them & the store & lots of frustration on my end results in no gain.
I'm assured it will be here this morning. Nope, get a automated message late last night saying delivery window moved to between 1:45 PM and 5:45 PM. PITA, but whatever. I called first thing today to see about getting it back to morning delivery. Nope! I had to move an important meeting because of this. It's around 3 PM so I check their tracker online. It says my delivery was cancelled!!!!
I call corporate & someone cancelled it at 7 AM, but no one knows who or why. I call store & ask for the manager. "He'll call you back" Nope, I'm 15 minutes from the store so I storm in!
More of the no answer bs no one knows what happened we're working on it. Who cares who cancelled it at this point. The issue is DELIVER THE OTHER HALF OF MY SOFA THAT I PAID FOR!! I am told there is a chance it can still be delivered tonight. If not, definitely tomorrow & they will call me by 6 PM. (I was there around 4 PM) While there, I told them pick up the half you delivered & refund me if I don't get it tomorrow.
No call at 6 PM so I call them & am told they never heard from their routing team or whatever. Call corporate a few more times & keep getting told they cannot add it on for tomorrow b/c all trucks are full. **** you, pick this POS up & refund my CC then. They say they can't do that once merch is delivered. LOL you only delivered half!
I call store again & now it's "We're trying to get in touch with our delivery manager". Acting like I can still get it tomorrow. At this point, I have already done a chargeback.
Looks like I'll be going to The Dump tomorrow to see what they have. Ashley & Raymour didn't have anything I liked. I don't want another leather or vinyl sofa & it must recline. Also, hoping to get a 2 cushion one rather than the 3 small cushion sofa. I've been without a sofa for a week now. I guess I should not have let the folks that bought my old sofa pick it up Monday LOL!
I cannot fathom how stupid you have to be to keep ****ing up one simple delivery so much & then, pretty much, tell the customer "F you". Who's drinking with me? lol
